Sydenham Hill Train Station
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Your journey
Going departing after
Sydenham Hill Train Station
Address
Sydenham Hill StationCollege Road
Sydenham Hill
Greater London
SE21 7ND Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Phone box
| Facility | Information |
|---|---|
| Ticket office information | On way in to access trains from Lyall Avenue side of station |
| Ticket office opening hours | Monday to Friday: 06:40 to 20:00 Saturday: 09:00 to 15:50 Sunday: Closed |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Oyster information | Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s) |
| London Fare Zone | Zone 3 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Towards Penge East: Bus stop N on Kingswood Drive Towards West Dulwich: Bus stop D on Kingswood Drive |
| Information Systems |
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| Service | Information |
|---|---|
| Sydenham Hill station customer services | This station has Secure station accreditation - For more information contact 0345 322 7021 |
| Left luggage |
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| Lost property |
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| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0345 322 7021 |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | Heated waiting area in booking hall only available when staff are present Only available when staff present |
| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information | Coffee kiosk |
| Toilets |
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| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information | Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. |
| Helpline contact details | 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 |
| Customer help points available |
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| Customer help points information | On platform |
| Staff help |
|
| Staff help opening times | Monday to Friday: 06:40 to 20:00 Saturday: 09:00 to 15:50 Sunday: Closed |
| Accessible ticket machines |
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| Accessible ticket machines information | platform 1 |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Accessible taxis are available to book |
| Accessible public pay phones |
Public telephones are not wheelchair accessible |
| National key toilets |
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| Step free access coverage | No Category C. This station does not have step free access. Steps to all platforms. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | APCOA Parking |
| Spaces | 16 |
| Opening times |
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| Charges |
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| Contact details | 0330 333 9232 From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 |
| Bus services available |
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| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
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| Storage type | Stands |
| Spaces | 5 |
| Sheltered | Yes |
| CCTV | No |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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