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Facility | Information |
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Ticket office opening hours |
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Self service ticket machines |
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Collection of pre-purchased tickets |
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Service | Information |
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British Transport Police | 0800 40 50 40 |
CCTV |
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Rail Replacement Service | Rail replacement bus services pick up and drop off at the entrance to the station carpark. |
Information Systems |
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Service | Information |
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Thorpe-le-Soken station customer services |
Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
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Left luggage |
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Lost property |
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Lost property contact details |
Facility | Information |
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Lounge |
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Lounge opening hours |
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Facility | Information |
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Seating area |
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Waiting rooms |
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Waiting room information |
The main waiting room is directly opposite the bottom of the footbridge steps that lead to / from Platforms 1 and 2. Another waiting room is located next to the female toilets on Platform 2. |
Trolleys |
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Refreshment facilities |
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Toilets |
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Toilets information | The toilets are located in the station building next to the former signal box, with male toilets accessed from Platform 1 and female toilets accessed from Platform 2. |
Baby changing |
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Pay phone |
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Public Wi-Fi |
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Post box |
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Tourist information office |
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Cashpoint |
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Bureau de change |
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Shops |
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Showers |
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Facility | Information |
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Helpline information |
![]() We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 08:00 to 20:00 |
Helpline contact details | 0800 028 28 78 |
Customer help points available |
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Customer help points information | Help points can be found at the following location(s):
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Staff help |
![]() Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
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Staff help opening times | Monday to Friday: 06:30 to 21:30 |
Accessible ticket machines |
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Accessible ticket machines information | Please note, in order to prevent any antisocial behaviour we are not accepting cash payments at this station's ticket machines until further notice. |
Accessible ticket office counter |
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Induction loop |
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Ramp for train access |
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Accessible taxis |
Details of nearest taxis are shown on station information poster |
Accessible public pay phones |
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National key toilets |
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Step free access coverage |
No
Thorpe-le-Soken station has no step free access. Interchange between trains here is possible if assistance is requested either on board or is pre-booked, however passengers arriving at the station who wish to travel on Greater Anglia train services are required to cross to the two platforms via a stepped footbridge. Mobility impaired passengers or those with heavy luggage are therefore advised to travel from Clacton-on-Sea or Kirby Cross stations. This station is a category C station according to ORR station classification system. https://www.orr.gov.uk/media/10955 |
Impaired mobility set down |
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Disabled parking |
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Wheelchairs |
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Ticket gates |
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Station Car Park | |
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Operator | National Car Parks Ltd |
Spaces | 65 |
Opening times |
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Charges |
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Contact details | 0345 050 7080 |
Bus services available |
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Cycle storage available |
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Storage type | Stands, Wheel Racks |
Spaces | 38 |
Sheltered | Yes |
CCTV | Yes |
Storage location | There are three cycle stands next to the station entrance, and a further 32 sheltered cycle parking spaces are located between the station entrance and the footbridge steps. |
Transport | Information |
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Taxi rank available |
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Airport available |
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Port available |
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