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Tunbridge Wells Train Station

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Tunbridge Wells Train Station

Address

Tunbridge Wells Station
Mount Pleasant Road
Tunbridge Wells
Kent
TN1 1BT
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
Wheelchairs are available. Wheelchairs
A phone box is available. Phone box
Toilets are available. Toilets
A post box is available. Post box
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 05:55 to 21:40 Saturday: 06:30 to 20:40 Sunday: 07:45 to 21:55

This station is not continuously staffed please see staffing times for details of when staff are available.

Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is not available.
Use Oyster pay as you go here Oyster top up is not available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Outside of platform 1 (what 3 words: bronze.deed.judge)

Information Systems
  • Departure screens
  • Announcements
Service Information
Tunbridge Wells Station customer services

This station has Secure station accreditation - For more information contact 0345 322 7021

Left luggage Left luggage is not available.
Left luggage contact details

URL: https://www.nationalrail.co.uk/

Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 0345 322 7021

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.

Coffee shop and Selecta vending machines

Toilets Toilets are available.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.

newspapers

Showers Showers are not available.
Facility Information
Helpline information

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel

Helpline contact details

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

URL: https://www.nationalrail.co.uk/

Customer help points Customer help points are available.

On platform

Staff help Staff help is available.
Staff help opening times Monday to Friday: 05:00 to 01:45 Saturday: 05:00 to 01:45 Sunday: 07:20 to 00:30
Accessible ticket machines Accessible ticket machines are available.

booking hall

Accessible ticket office counter An accessible ticket office counter is available.

There are standing height and wheelchair height ticket counters available.

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Partial Station

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings.  Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Premium Car Park
Operator APCOA Parking
Contact details 0330 333 9232 https://www.southeasternrailway.co.uk/carparks

Annual season holders only

Station Car Park
Operator APCOA Parking
Spaces 75
Opening times
  • Monday to Friday:24 Hours a Day
Contact details 0330 333 9232 https://www.nationalrail.co.uk/

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Station Car Park
Operator Southeastern
Spaces 214
Contact details 0345 322 7021 https://www.nationalrail.co.uk/
Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 118
Sheltered Yes
Storage location

car park, Platform 1& outside station

Transport Information
Taxi rank available

both sides of station

Airport available Airport information is not available.
Port available Port information is not available.

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