Tunbridge Wells Train Station
Tunbridge Wells Train Station
Address
Tunbridge Wells StationMount Pleasant Road
Tunbridge Wells
Kent
TN1 1BT Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Wheelchairs
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours |
Monday to Friday: 05:55 to 21:40
Saturday: 06:30 to 20:40
Sunday: 07:45 to 21:55
This station is not continuously staffed please see staffing times for details of when staff are available. |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
Outside of platform 1 (what 3 words: bronze.deed.judge) |
| Information Systems |
|
| Service | Information |
|---|---|
| Tunbridge Wells Station customer services |
This station has Secure station accreditation - For more information contact 0345 322 7021 |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0345 322 7021 |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
Coffee shop and Selecta vending machines |
| Toilets |
|
| Baby changing |
|
| Pay phone |
Cards
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
newspapers |
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. |
| Helpline contact details |
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 |
| Customer help points |
On platform |
| Staff help |
|
| Staff help opening times | Monday to Friday: 05:00 to 01:45 Saturday: 05:00 to 01:45 Sunday: 07:20 to 00:30 |
| Accessible ticket machines |
booking hall |
| Accessible ticket office counter |
There are standing height and wheelchair height ticket counters available. |
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Partial Station
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Premium Car Park | |
|---|---|
| Operator | APCOA Parking |
| Contact details |
0330 333 9232
https://www.southeasternrailway.co.uk/carparks
Annual season holders only |
| Station Car Park | |
|---|---|
| Operator | APCOA Parking |
| Spaces | 75 |
| Opening times |
|
| Contact details |
0330 333 9232
https://www.nationalrail.co.uk/
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 |
| Station Car Park | |
|---|---|
| Operator | Southeastern |
| Spaces | 214 |
| Contact details | 0345 322 7021 https://www.nationalrail.co.uk/ |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 118 |
| Sheltered | Yes |
| Storage location | car park, Platform 1& outside station |
| Streamline | Phone 01622 750000 |
| Premier | Phone 01892 535535 |
| TW Black | Phone 01892 676768 |
Further information
both sides of station
| Transport | Information |
|---|---|
| Airport available |
|
| Port available |
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