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Facility | Information |
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Ticket office information | Station Entrance |
Ticket office opening hours | Monday to Friday: 06:30 to 19:40 Saturday: 06:30 to 19:40 Sunday: 08:10 to 15:30 |
Self service ticket machines |
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Collection of pre-purchased tickets |
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Get Oyster card here |
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Top up Oyster pay as you go here |
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Use Oyster pay as you go here |
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Oyster information |
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London Fare Zone | Zone 6 |
Service | Information |
---|---|
British Transport Police | 0800 40 50 40 |
CCTV |
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Rail Replacement Service | Bus stop E outside station entrance (both directions) |
Information Systems |
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Service | Information |
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West Drayton station customer services | Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details) |
Left luggage |
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Lost property |
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Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0343 222 1234 |
Facility | Information |
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Lounge |
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Lounge opening hours |
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Facility | Information |
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Seating area |
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Waiting rooms |
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Waiting room information |
An accessible, heated waiting room is located on Platform 3 & 4. |
Trolleys |
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Refreshment facilities |
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Toilets |
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Baby changing |
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Pay phone |
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Public Wi-Fi |
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Post box |
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Tourist information office |
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Cashpoint |
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Bureau de change |
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Shops |
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Showers |
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Facility | Information |
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Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance. |
Helpline contact details | 0343 222 1234 |
Customer help points available |
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Customer help points information | Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station. |
Staff help | Staff are available to assist from the first to last train. |
Staff help opening times | |
Accessible ticket machines |
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Accessible ticket machines information | Accessible ticket machines are located in the ticket hall on Station Approach. |
Accessible ticket office counter |
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Induction loop |
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Ramp for train access |
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Accessible taxis |
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Accessible public pay phones |
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National key toilets |
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Step free access coverage |
No
Accessibility Category A.
|
Impaired mobility set down |
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Disabled parking |
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Wheelchairs |
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Ticket gates |
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Ticket gates information | West Drayton has a Secure Station accreditation |
Charges |
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Contact details |
Bus services available |
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Bus services information |
Transport for London Buses operate from outside the station. Information to plan your onward journey is available in a printable format here |
Cycle storage available |
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Transport | Information |
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Taxi rank available |
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Airport available |
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Port available |
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