Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
Looking for dates further in the future?
Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office information||
Next door to the new station entrance (in the old station building)
|Ticket office opening hours||Monday to Friday: 07:00 to 11:00 Saturday: 10:00 to 14:15 Sunday: 11:15 to 14:45|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|London Fare Zone||Zone 2|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Use Bus stop C in Broadhurst Gardens for eastbound services to Camden Road
Use Bus stop A in West End Lane for westbound services to Richmond
|West Hampstead station customer services|
|Lounge opening hours|
There is a heated waiting room on the Westbound platform 1, and under cover seating on both platforms
|Tourist information office|
|Bureau de change|
|Shops information||High street shops|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
|Helpline contact details||0343 222 1234|
|Customer help points available|
|Staff help||Customer service staff are available from start until end of service, 7 days a week|
|Staff help opening times||Monday to Friday: Closed Saturday: Closed Sunday: Closed|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
contact taxi operator directly
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||Whole Station|
|Impaired mobility set down|
|Car parking available|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Taxi rank available|
West Hampstead Thameslink Station provides direct services to London Gatwick and London Luton airports.