West Hampstead Thameslink Train Station
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Your journey
Going departing after
West Hampstead Thameslink Train Station
Address
West Hampstead Thameslink StationIverson Road
West Hampstead
Greater London
NW6 2RB Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wheelchairs
Wi-Fi
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:15 to 19:30 Saturday: 06:45 to 20:00 Sunday: 07:40 to 17:15 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Oyster information | Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. |
| London Fare Zone | Zone 2 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'. |
| Information Systems |
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| Service | Information |
|---|---|
| West Hampstead Thameslink station customer services |
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| Left luggage |
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| Lost property |
Monday to Sunday: 24 Hours a Day
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | There is a heated waiting areas on platform 1. Unheated shelters are available on platforms 2, 3 & 4.Waiting areas may only be available during staffed hours at some locations. |
| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
Wifi information at this station
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Cashpoint information | ATM located in station entrance |
| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Monday to Sunday: 24 Hours a Day |
| Helpline contact details | If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018 |
| Customer help points available |
|
| Staff help |
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
|
| Staff help opening times | Monday to Sunday: 24 Hours a Day |
| Accessible ticket machines |
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| Accessible ticket machines information | All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station This is a Category A station: This station has step-free access to all platforms. Assistance Meeting Point is the main entrance of the station next to bike rack and ticket machines |
| Impaired mobility set down |
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| Disabled parking | At the entrance on Iverson Road. |
| Wheelchairs |
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| Ticket gates |
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| Car parking | |
|---|---|
| Car parking available | |
| Bus services available |
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| Bus services information | Information to plan your onward journey is available in a printable format can be found here |
| Cycle storage available |
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| Storage type | Stands |
| Spaces | 42 |
| Sheltered | No |
| CCTV | Yes |
| Storage location | Top of stairs by Platform 1 |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Taxi rank information | NO |
| Airport available |
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| Port available |
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