West Norwood Train Station
West Norwood Train Station
Address
West Norwood StationKnights Hill
West Norwood
London
SE27 0HS Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Phone box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:10 to 19:35 Saturday: 07:40 to 14:15 Sunday: 07:40 to 15:15 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| London Fare Zone | Zone 3 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service |
Please click the link for details regarding the rail replacement bus location. |
| Information Systems |
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| Service | Information |
|---|---|
| West Norwood Station customer services |
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| Left luggage |
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| Left luggage contact details | |
| Lost property |
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| Lost property contact details |
If you have lost something at one of our stations or onboard our trains, please visit our website and use the webform to register your lost item. As some of our trains serve stations which are managed by other train operators (see below), you should also consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff. |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
Cards
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday:24 Hours a Day
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: |
| Helpline contact details |
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
Telephone: 0800 138 1016 URL: https://www.southernrailway.com/travel-information/travel-help/assisted-travel |
| Customer help points |
The Assistance Meeting Point is by the ticket gates on the platform side. |
| Staff help |
|
| Staff help opening times | Monday to Friday: 05:30 to 00:30 Saturday: 05:30 to 01:00 Sunday: 05:30 to 01:00 |
| Accessible ticket machines |
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station. |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day. Alternatively, you can also arrange assistance by:
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Partial Station
This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places. The Assistance Meeting Point is by the ticket gates on the platform side. |
| Impaired mobility set down |
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| Disabled parking |
No dedicated area |
| Wheelchairs |
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| Ticket gates |
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| Car parking | |
|---|---|
| Car parking available | |
| Bus services available |
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| Bus services information |
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below. |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 20 |
| Sheltered | No |
| CCTV | True |
| Storage location | Located at the front of the station and on platform 2. Cycles are left at owners risk. Abandoned cycles may be removed. |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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