Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office opening hours||Monday to Friday: 05:55 to 20:00 Saturday: 06:00 to 19:30 Sunday: 08:10 to 19:30|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Substitute bus services call at the bus stop at station entrance
|Wickford station customer services||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Lost property||Monday to Friday: 09:00 to 17:00|
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||
on platform 2 and platform 3Closed until further notice
|Refreshment facilities information||Coffee kiosk, plus vending machine|
|Toilets information||The toilets are located on Platform 3. The accessible (radar key) toilets are located on Platform 2|
|Tourist information office|
|Bureau de change|
|Shops information||Newsagent & dry cleaners - open early mornings only|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 08:00 to 20:00
|Helpline contact details||0800 028 28 78|
|Customer help points available|
|Customer help points information||
Located on platform 2.
|Staff help||Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.|
|Staff help opening times||Monday to Friday: 05:55 to 20:00 Saturday: 06:00 to 19:30 Sunday: 08:10 to 19:30|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
Details of nearest taxis are shown on station information poster
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
|Impaired mobility set down|
|Station Car Park|
|Operator||National Car Parks Ltd|
|Contact details||0345 050 7080|
|Operator||National Car Parks Ltd|
|Contact details||0845 050 7080|
|Bus services available|
|Bus services information||
Local Bus stops outside station. Wickford is a PlusBus location click here to see the PlusBus map
|Cycle storage available|
|Storage type||Compound, Stands, Wheel Racks|
A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).
An additional 25-hoop cycle storage area is outside the front of the station.
|Taxi rank available|