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Winchester Train Station

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Winchester Train Station

Address

Winchester Station
Station Hill
Winchester
Hampshire
SO23 8TJ
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
A post box is available. Post box
 
Time
Destination
Platform

Buying tickets and collecting them -

Facility Information
Ticket office information

In both booking halls

Ticket office opening hours Monday to Friday: 06:30 to 20:30 Saturday: 06:00 to 19:30 Sunday: 07:00 to 20:30
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.

General services information +

Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Station Hill Bus Stop

Information Systems Information systems are not available.

Passenger services +

Service Information
Winchester station customer services

Please contact our Customer Service Centre on 0345 6000 650

Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 07:30 to 19:00
Lost property contact details

URL: https://www.southwesternrailway.com/contact-and-help/lost-property

First class information +

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.

Station facilities +

Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information

A heated waiting room is located on Platform 2. The seating complies with the Code of Practice. 

Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information

Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.
Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.
Vending machines on both platforms offering snacks and cold drinks.

Toilets Toilets are available.
Toilets information Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available.

Find WiFi Hotspots around Winchester station

Post box A Post box is available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Shops information

Marks and Spencer in the booking hall on Platform 2. (closed since March 2020.)

Showers Showers are not available.

Accessibility +

Facility Information
Helpline information A helpline is available.

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 23:00 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 23:00 please wait by the Assisted Boarding Point on the platform/s boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Meeting point for assistance - gateline or platforms. Assisted Boarding Point on platforms after staffing hours. 

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance. 

Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day
Helpline contact details 0800 5282100

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information

Help points are available on all platforms

Staff help Staff help is available.

Staff help available until 23:00 daily

Staff help opening times Monday to Friday: 05:45 to 23:00 Saturday: 05:45 to 23:00 Sunday: 06:30 to 23:00
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms. Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.
Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1:10). 
Platform 2 night gate has short 1:8 ramp.
Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients)

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.

Car parking +

Main Car Park and Decked Car Park
Spaces 411
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: £3.50
  • Per hour: N/A
  • Daily: £9.30
  • Weekly: £46.20
  • Monthly: £138.90
  • Three monthly: £416.70
  • Six monthly: N/A
  • Annual: £1379.00
Contact details

Weekend ticket available from 1200 Friday £7.90

Off Peak from 1600 Monday to Saturday

Smart Car
Spaces 8
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: £1.20
  • Per hour: N/A
  • Daily: £5.30
  • Weekly: £26.50
  • Monthly: £72.40
  • Three monthly: £217.20
  • Six monthly: N/A
  • Annual: £718.20
Contact details

Weekend ticket available from 1200 Friday £4.80

Off Peak from 1600 Monday to Saturday

Bus connections +

Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage +

Cycle storage available Cycle storage is available.
Storage type Compound
Spaces 286
Sheltered Yes
CCTV Yes
Storage location

Platform 1 car park, platform 2

Other transport links +

Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is available.

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