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Going departing after
|Ticket office information||
In both booking halls
|Ticket office opening hours||Monday to Friday: 06:30 to 20:30 Saturday: 06:00 to 19:30 Sunday: 07:00 to 20:30|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Station Hill Bus Stop
|Winchester station customer services||
Please contact our Customer Service Centre on 0345 6000 650
|Lost property||Monday to Friday: 07:30 to 19:00|
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||
A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.
|Refreshment facilities information||
Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.
|Toilets information||Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: email@example.com.|
|Pay phone||Cards and coins|
Find WiFi Hotspots around Winchester station
|Tourist information office|
|Bureau de change|
Marks and Spencer in the booking hall on Platform 2. (closed since March 2020.)
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 23:00 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 23:00 please wait by the Assisted Boarding Point on the platform/s boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Meeting point for assistance - gateline or platforms. Assisted Boarding Point on platforms after staffing hours.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day
|Helpline contact details||0800 5282100|
|Customer help points available|
|Customer help points information||
Help points are available on all platforms
Staff help available until 23:00 daily
|Staff help opening times||Monday to Friday: 05:45 to 23:00 Saturday: 05:45 to 23:00 Sunday: 06:30 to 23:00|
|Accessible ticket machines|
|Accessible ticket machines information||
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms. Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.
|Impaired mobility set down|
|Main Car Park and Decked Car Park|
Weekend ticket available from 1200 Friday £7.90
Off Peak from 1600 Monday to Saturday
Weekend ticket available from 1200 Friday £4.80
Off Peak from 1600 Monday to Saturday
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
Platform 1 car park, platform 2
|Taxi rank available|