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Facility | Information |
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Ticket office opening hours | Monday to Friday: 06:00 to 22:00 Saturday: 06:15 to 21:00 Sunday: 06:45 to 21:00 |
Self service ticket machines |
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Collection of pre-purchased tickets |
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Service | Information |
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British Transport Police | 0800 40 50 40 |
CCTV |
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Rail Replacement Service | Rail replacement bus services pick up and drop off at the bus stops on Albert Road. When this station is being used as a rail-to-bus hub for pre-planned engineering works, buses will pick up and drop off in the main station car park. |
Information Systems |
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Service | Information |
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Witham station customer services |
Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
Left luggage |
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Lost property |
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Lost property contact details |
URL: https://www.greateranglia.co.uk/travel-information/your-journey/lost-property |
Facility | Information |
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Lounge |
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Lounge opening hours |
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Facility | Information |
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Seating area |
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Waiting rooms |
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Waiting room information |
The waiting rooms are located in the station buildings on Platforms 1/2 (for trains towards London), and Platform 3/4 (for trains towards Colchester and Ipswich, and Braintree). |
Trolleys |
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Refreshment facilities |
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Refreshment facilities information | LocoEspresso coffee shop Free water refill point located on Platform 3 (for trains towards Colchester and Ipswich) |
Toilets |
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Toilets information | The male and the female toilets are located in the station building on Platform 2 (for trains towards London). There are two accessible toilets available for radar key holders - one can be accessed via the waiting room on Platform 3 (for trains towards Colchester and Ipswich), and the other is inside the station building on Platforms 1/2 (for trains towards London). All toilets at this station are scheduled to be open at the following times: Monday - Friday 06:00 - 22:00 |
Baby changing |
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Pay phone |
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Public Wi-Fi |
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Post box |
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Tourist information office |
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Cashpoint |
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Bureau de change |
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Shops |
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Showers |
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Facility | Information |
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Helpline information |
![]() We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 08:00 to 20:00 |
Helpline contact details | 0800 028 28 78 |
Customer help points available |
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Customer help points information | Help points can be found at the following location(s):
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Staff help |
![]() Assistance is provided by station staff for all advertised train services. Booking is recommended but not required. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
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Staff help opening times | Monday to Friday: 04:45 to 02:00 Saturday: 04:45 to 02:00 Sunday: 06:00 to 02:00 |
Accessible ticket machines |
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Accessible ticket office counter |
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Induction loop |
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Ramp for train access |
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Accessible taxis |
Details of nearest taxis are shown on station information poster |
Accessible public pay phones |
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National key toilets |
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Step free access coverage |
Whole Station
This station has step free access to all platforms, from both entrances, via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the customer information office on relevant platform. |
Impaired mobility set down |
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Disabled parking |
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Wheelchairs |
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Ticket gates |
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Station Car Park | |
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Operator | National Car Parks Ltd |
Spaces | 406 |
Opening times |
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Charges |
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Contact details | 0345 050 7080 |
Bus services available |
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Cycle storage available |
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Storage type | Stands |
Spaces | 46 |
Sheltered | Yes |
CCTV | No |
Storage location | There are 17 cycle stands located in between the accessible car parking bays in the station car park. A further four cycle stands are next to the same parking bays, and two sheltered stands are next to the car park exit. |
Transport | Information |
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Taxi rank available |
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Airport available |
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Port available |
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