Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office opening hours||Monday to Friday: 06:10 to 20:30 Saturday: 06:15 to 20:30 Sunday: 09:15 to 16:15|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, at the front of the station.
|Wivenhoe station customer services||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Lost property||Monday to Friday: 09:00 to 17:00|
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||
The main waiting room is located in the booking hall so is available when the ticket office is open.
|Refreshment facilities information||
'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries
The toilets are located in the station building on Platform 1 (for trains towards Colchester and London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:10 - 20:30
|Tourist information office|
|Bureau de change|
Bookshelf in the booking hall for books to borrow.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 08:00 to 20:00
|Helpline contact details||0800 028 28 78|
|Customer help points available|
|Customer help points information||
Help points can be found at the following location(s):
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|Staff help opening times||Monday to Friday: 05:30 to 20:30 Saturday: 06:15 to 20:30 Sunday: 09:15 to 16:15|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
Details of nearest taxis are shown on station information poster
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
|Impaired mobility set down|
|Station Car Park|
|Operator||National Car Parks Ltd|
|Contact details||0345 050 7080|
|Bus services available|
|Cycle storage available|
|Storage type||Stands, Wheel Racks|
There are five cycle stands between the main station entrance and the Community Station Garden, and a further ten cycle stands are in the station carpark. A sheltered cycle parking area providing 16 spaces is located between the main station entrance and the side entrance to Platform 1 (for trains towards Colchester and London).
|Taxi rank available|