Woolwich Arsenal Train Station
Woolwich Arsenal Train Station
Address
Woolwich Arsenal StationWoolwich New Road
Woolwich
Greater London
SE18 6EU Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours |
Monday to Friday: 05:40 to 20:05
Saturday: 06:10 to 20:05
Sunday: 06:40 to 21:10
Assistance/Help available from station staff from First to Last trains. |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| London Fare Zone | Zone 4 |
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
|
| Information Systems |
|
| Service | Information |
|---|---|
| Woolwich Arsenal Station customer services |
This station has Secure station accreditation - For more information contact 0345 322 7021 |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0345 322 7021 |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
Coffee shop and Selecta vending machines |
| Toilets |
|
| Baby changing |
|
| Pay phone |
Cards
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
dry cleaner |
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist.The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. |
| Helpline contact details |
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 |
| Customer help points |
On platform |
| Staff help |
|
| Staff help opening times | Monday to Sunday:24 Hours a Day |
| Accessible ticket machines |
in booking hall |
| Accessible ticket office counter |
Counters can be raised or lowered to suit all customers |
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
Category A. This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Station Car Park | |
|---|---|
| Operator | APCOA Parking |
| Spaces | 110 |
| Opening times |
|
| Contact details |
0330 333 9232
https://www.nationalrail.co.uk/
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 8 |
| Sheltered | No |
| Transport | Information |
|---|---|
| Taxi rank available |
There is a taxi rank right outside the station |
| Airport available |
|
| Port available |
|