Wye Train Station
Station overview
Ticket office
Ticket machine
Phone box
| Facility | Information |
|---|---|
| Ticket office opening hours |
Monday to Friday: 06:00 to 12:40
Saturday: 07:00 to 13:40
Sunday: No
This station is not continuously staffed please see staffing times for details of when staff are available. |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
|
| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service |
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| Information Systems |
|
| Service | Information |
|---|---|
| Wye Station customer services |
0345 322 7021 |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0345 322 7021 |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
Cards
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| Public Wi-Fi |
|
| Post box |
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| Tourist information office |
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| Cashpoint |
|
| Bureau de change |
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| Shops |
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| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. |
| Helpline contact details |
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 |
| Customer help points |
On platform |
| Staff help |
|
| Staff help opening times | Monday to Friday: 06:00 to 12:40 Saturday: 07:00 to 13:40 Sunday: No |
| Accessible ticket machines |
by entrance to platform 1 |
| Accessible ticket office counter |
|
| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
|
| Step free access coverage |
Partial Station
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 via booking hall for services towards London. Step free access to platform 2 for services towards Canterbury via side entrance off level crossing. Step free interchange via level crossing. Stepped interchange between platforms via station footbridge. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Car parking | |
|---|---|
| Car parking available | |
| Bus services available |
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| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 6 |
| Sheltered | Yes |
| Storage location | Platform 2 |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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