Coronavirus (Covid-19) - Travel advice and guidance - please visit here for more information

 

Timetable updates - please visit here for more information

 

Student Travel

Travel with confidence this Christmas.

Journey details

  • Under 5s travel free

  • Add another railcard

Buy train tickets for any journey in Great Britain

Your recent searches:

Choose date & time

Going
departing after

Looking for dates further in the future?

Train operators can only release tickets for sale up to 90 days in advance.

But don't worry, you don’t have to miss out - Be the first to hear when tickets are available with our FREE ticket alert.

E-mail me when tickets become available Back to calendar

Station Finder

Student Travel Window - Thursday 3 - Wednesday 9 December

The Government have announced a ‘travel window’ from Thursday 3 – Wednesday 9 December and in Wales, for students to travel home for Christmas by 9 December at the latest. If you are planning to travel by train, we want to assure you that your safety is our number one priority.

Our travel guidelines

If you do plan to travel with us, please follow our travel guidelines to keep both yourself and others around you safe:

  • Download our Train Tickets app - Why not purchase an e-Ticket for your journey through our Train Tickets app? You can download our app here.
  • Reserve a seat before you travel - We are asking all our customers to book before you travel and reserve a seat on a train, this helps us maintain social distancing on-board. This can also be done through our Train Tickets app. For more information, please visit our reservation FAQs.
  • Wear a face covering – It is mandatory to wear a face covering when passing through stations and when on-board.
  • Wash your hands – It is important to wash your hands before and after travelling and carry hand sanitiser where possible.
Don’t forget if your plans change, your booking can too. You can change the time and date of your Advance ticket for free. For more information, please check our FAQs further down this page.

What we are doing to keep you safe

Did you know that we’re ‘Good to Go’? We’re proud to have been be awarded this accreditation from Visit Britain, meaning that we provide a COVID-safe environment for you on-board our trains!

We’ve enhanced our cleaning – Our cleaners clean the equivalent of 264 football pitches whilst our trains are in service each day. All our trains also go through a deep clean process at the end of each day.

Encouraging social distancing – We have installed signage on-board as a reminder to you and others around you to ‘keep safe & stay apart’.

Reducing contact – We encourage our customers to use contactless payments only and where possible purchase an e-Ticket.

Student FAQs

How can I reserve a seat for my CrossCountry journey? +

You can reserve your seat in one of the following ways:

  • When you book your tickets before the day of travel from any train ticket booking outlet.
  • When you book a ticket on the day of travel via the CrossCountry website or Train Tickets app.
  • Call Journey care or the CrossCountry Service Team at least one day before departure of travel (only when purchasing a ticket or amending an existing booking).
  • Use the Ten minute reservations text message facility

What are the off-peak travel times? +

Although Off-Peak and Super Off-Peak times will vary by both the train operator and route, the times generally fit within the timelines listed below:

  • Off-peak:
    Not valid on weekdays before 09.30
    Not valid early evening (between 16.00 to 18.00) from major cities
    Valid on all trains at weekends and on public holidays
  • Super Off-peak:
    Not valid on weekdays before 10.00
    Not valid early evening (between 15.30 to 19.15) from major cities

To find out if Off-Peak tickets are valid on a particular route, complete a journey search online. If these tickets are valid on the specified journey then they will be listed in the search results.

What items can I take on board and what luggage facilities do you offer? +

We have a very limited amount of space on our trains to store luggage, here is some advice on how to make your journey with us as smooth as possible. Remember, you need to be able to carry your luggage and lift it on and off the train.

Can I claim if my train is delayed? +

Yes, you can if your train is delayed for more than 30 minutes. If this is the case, you will need to apply for compensations through our Delay Repay form which will give you all the information you need to start this process.

Can I change my ticket or apply for a refund? +

For tickets purchased with CrossCountry using our website, mobile site or Train Tickets app please see the table below. Otherwise, please contact your original retailer.

Ticket type

Can I change my ticket?

Can I get a refund?      

Next steps

Advance train tickets

You can change your Advance train ticket without paying an admin fee.

Advance tickets are not refundable.  
If your ticket is from or to an area affected by local restrictions (Tier 2 - High or Tier 3 - Very High in England or affected areas in Scotland or Wales) before the change was announced, you may be entitled to a Rail Travel Voucher. The voucher can be used as payment towards a new ticket and is valid for 12 months from the date of issue. The voucher may not be exchanged for cash.

If you purchased your ticket before the 1st November 2020 for travel between the 1st November and 2nd December 2020, you may be entitled to a Rail Travel Voucher. 

To change your ticket please request in the My Account section of our site or Train Tickets app. If you purchased without being logged into your account or do not hold an account please contact our Web Support Team on sales.support.crosscountry@trainsfares.co.uk or 0371 244 2389.

To request a Rail Travel Voucher please e-mail our Customer Relations Team on customer.relations@crosscountrytrains.co.uk. Please include your booking reference number. 

All other tickets with the exception of Season tickets

Yes if requested before the original departure date of your ticket. An admin fee of £10.00 will apply.

Yes if you request within 28 days of the expiry date of your ticket. An admin fee of £10.00 will apply.

To request a refund please request in the My Account section of our site or Train Tickets app. If you purchased without being logged into your account or do not hold an account please contact our Web Support Team on sales.support.crosscountry@trainsfares.co.uk or 0371 244 2389.

Please note, refunds can take up to 5 working days to process once received by our team.

Season tickets can be refunded at any time, but there must be at least three days remaining on a weekly Season ticket, or seven days remaining on a monthly or longer Season ticket to obtain a refund. Refunds are not pro-rata as the unit cost of a Season ticket decreases as the period of validity increases. Annual Season tickets have little to no refund value if they have been used for more than 10 months, 12 days.

For more information and to see how much you could get back for your Season ticket, visit the National Rail website and use the Season Ticket Refund Calculator tool.

To request a refund for your Season ticket please contact our Web Support team on seasons.crosscountry@trainsfares.co.uk.

If you have a paper ticket and wish to make a refund please contact our Web Support team on sales.support.crosscountry@trainsfares.co.uk address only and they will provide directions on how to process. This will include a photograph of your paper ticket cut diagonally in half.

Can’t find what you’re looking for? +

View our full FAQs here.

Plan your route

Plan your journey

Our video shares the simple steps that you can take to travel with confidence should you plan to travel by train.

A more convenient way to get your ticket.

Try e-Tickets

Enjoy an additional 10% off the price of your CrossCountry Advance train ticket if you hold a TOTUM or NUS extra card.

Find out more

Save 1/3 on most rail fares with a 16-25 Railcard

Find out more

Did you find this page useful?