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Terms & conditions

Ten minute reservations SMS service

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Ten minute reservations are for use by customers who hold a valid rail ticket. A Ten minute reservation does not replace your travel ticket. You may only use Anytime and Off Peak tickets in conjunction with a Ten minute reservation. You may not use Advance purchase ticket types that specify the date and train on which you must travel.

Ten minute reservations are offered subject to availability. No charge is made by CrossCountry for use of this service, but your mobile service provider may do so. Please check with them for details.

Ten minute reservations are provided on a 'best endeavours' basis and offered in limited numbers on a first-come, first served basis on specified trains. Obtaining a Ten minute reservation does not guarantee that we will be able to provide you with a seat if we are prevented from doing so by service disruption or other operational reasons beyond our control.

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