Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected.
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
We are sorry for the delay to your journey and will be in touch with you shortly by e-mail to provide your unique case reference number.
We aim to respond to your claim within 10 working days. However, during busy periods it may take up to 28 days to reply.
If your claim is urgent, please call us on 03447 369 123 (option 3), ensuring you quote the reference number that has been e-mailed to you and we will look into this further for you.