Is there a particular station you want to avoid or travel via?
Railcards must be carried on the journey with your tickets
You have chosen a flexible search. You can add your travel preferences as part of the booking process.
To help you buy train tickets
quickly and easily we have a range of great features on
If you need help with your online train ticket bookings our
online ticket buying frequently asked questions may help. Here you can
also contact the ticket bookings support team.
You can e-mail the ticket
bookings support team. Our team will usually get back to you
within 24 hours.
It's easy to search for train times and prices and buy your
tickets online, but you can also call us on 0844 811 0124. The text
phone number is 0844 811 0126.
If you need help with an existing booking you can also call us on
0371 244 2389 and the text phone number is 0844 811 0126.
For train times and prices you can also call National Rail
Enquiries on 03457 48 49 50.
We're here to help when you need extra assistance when making
your journey. If you would like further information please visit
our Travel Assistance page. If you
would like to book please call 0344 811 0125. The text phone number
is 0344 811 0126.
To contact us from overseas please e-mail us giving your
e-mail address, telephone number, where you are contacting us from
and the best local time to contact you and we will get back to you
as soon as possible.
If your journey with us was delayed by 30
minutes or more, you may
be entitled to National Rail Travel Vouchers
under our Delay Repay scheme by printing and completing
this form. Or you can take a picture of your ticket
and e-mail it to us along with your journey
details, your name and address. Please note that your ticket must
be cut diagonally before you take the picture (please see example
to the right of the page). If your delay repay query relates to a
season ticket that is still valid please do not cut the ticket.
Unfortunately things don't always go as smoothly as we would
like, and we think it's important you have the chance to tell us. We'll respond to you in full within
ten working days, but if we can't give you our full answer within
this time, we'll send you an acknowledgement and let you know when
you should expect to hear more from us. And even if you are delayed
on the services of another operator and you write to us, we'll
ensure your letter gets sent to the right people and let you know
who we forwarded it to.
Register with us and save your journey as a favourite when booking.
Sign in and your favourites will be shown here.
How can I apply for a refund or cancel my ticket?
Where can I access 'My account'?
Check real-time running information, get prices, and buy tickets for the whole National Rail network.
XC Trains Limited. Registered in England. Registered No:04402048. Registered Office: XC Trains Limited, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP