Call Us
Opening Hours
Monday - Friday: 09:00 - 17:00
Saturday: 09:00 - 16:00
Option 1
Train times, fares & train running information
Option 2
Ticket buying queries or questions about an existing booking
Option 3
Delay Repay queries
Option 4
Customer relations queries
Option 5
Register an item of lost property
We ask that all conversations remain respectful, as we have a zero tolerance policy for abusive or threatening behaviour toward our staff. Thank you for helping us maintain a positive experience for everyone.
Send Us an Email
We aim to respond to messages within 10 days.
Find Us on Social Media
We try to reply to social media messages as quickly as possible, but please note that during busy times, this can be up to 30 minutes.
Travel Assistance with Passenger Assist
We’re here to help make your journey easier. To book travel assistance, contact our Passenger Assist team, available 24 hours a day, 7 days a week.
Manage Bookings Through Your Account
Most actions related to tickets booked online can be handled instantly through your account. You can use My Account to:
- Resend your confirmation email
- Refund or amend your existing tickets (subject to ticket conditions)
- Download e-Tickets
- View your ticket collection number
- Download receipts
- Change your contact information
- Request a new Smartcard
Further Support
If you require help with an issue that cannot be resolved in My Account, please contact our dedicated Web Support team.
Email: [email protected]
Phone: 03447 369 123
