Is there a particular station you want to avoid or travel via?
Railcards must be carried on the journey with your tickets
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Whether you've left something on a CrossCountry train or at a
station, you can call our Customer Relations Team on 03447
369123 or email us at email@example.com.
Please give us as many details as possible about the item in your
enquiry. We will help you find the right people to contact to try
and reunite you with your belongings.
...let us know the time and destination of the train you were
on, as well as where you boarded. We will then give you the contact
details for the train company responsible for the station where the
Please contact the relevant train company if you left anything
on a train not operated by CrossCountry.
...tell us which station that was and we'll provide you with
contact details for the relevant train company for that station so
that they can investigate further.
Our Customer Relations team are available 08.30 - 20.00 Monday
to Friday, and 09.00 to 16.00 on Saturday.
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I have lost my ticket what should I do?
What should I do if I have not received my booking
XC Trains Limited. Registered in England. Registered No:04402048.
Registered Office: XC Trains Limited, Admiral Way, Doxford International
Business Park, Sunderland, SR3 3XP