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General enquiries

Journey details

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Why CrossCountry trains?

Buy tickets for any train journey in Britain. We cross more of the country than any other train company.

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Train operators can only release tickets for sale up to 90 days in advance.

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Station Finder

Please fill in the form below and send us your enquiry. We aim to respond within 10 working days. However, if you require a more urgent response, then please contact our Customer Relations Team on 03447 369 123 (Option 3) who are open Monday to Friday 0830 – 2000 and Saturday 0900 -1600. Alternatively you can contact us on Facebook and Twitter 7 days a week (06.00-22.00 Monday to Saturday and 08.00-22.00 on Sundays except Christmas Day and Boxing Day when we are closed).

If your enquiry is urgent, please either contact us on Twitter @crosscountrytrainsuk, or you can call us on 03447 369 123 (Option 3)

Before making a comment/complaint...

  • Answers to commonly asked questions can be found on the FAQs page
  • Claim compensation in line with our Passenger Charter for journeys delayed 30 minutes or more with Delay Repay
  • If you require extra assistance when travelling, this can be arranged by visiting Travel assistance page
  • If your enquiry is in relation to lost property, please visit our Lost property page for more information.
  • Our Customer service section also provides links to lots of useful information

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