Coronavirus (Covid-19) - Travel advice and guidance - please visit here for more information
Timetable updates - please visit here for more information
Due to significant disruption on GWR, TransPennine Express & LNER services, our services are expected to be busier than usual today. All our services will continue to operate as planned. We are doing everything we can to accommodate passengers. Additional services have been put in place to support GWR on 10 May. Please see here for details.
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Please fill in the form below and send us your enquiry. We aim to respond within 10 working days. However, if you require a more urgent response, then please contact our Customer Relations Team on 03447 369 123 (Option 3) who are open Monday to Sunday 0800-1600. Alternatively, you can contact us on Facebook and Twitter 24 hours a day, 7 days a week (except Christmas Day and Boxing Day when we are closed).
Due to an unprecedented rise in correspondence received, it may take us a little longer to respond than normal so there is no need to trouble yourself by contacting us again. Please be assured that if you have received an email providing an CrossCountry case reference, your claim is being processed and a response will be issued just as soon as we can.