Due to significant disruption on GWR, TransPennine Express & LNER services, our services are expected to be busier than usual today. All our services will continue to operate as planned. We are doing everything we can to accommodate passengers. Additional services have been put in place to support GWR on 10 May. Please see here for details.
CrossCountry Trains
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If your enquiry is urgent, please either contact us on Twitter @CrossCountryUK, Facebook messenger or you can call us on 03447 369 123 (Option 3)
Before making a comment/complaint...
- Answers to commonly asked questions can be found on the FAQs page
- Claim compensation in line with our Passenger Charter for journeys delayed 30 minutes or more with Delay Repay
- If you require extra assistance when travelling, this can be arranged by visiting Travel assistance page
- If your enquiry is in relation to lost property, please visit our Lost property page for more information.
- Our Customer service section also provides links to lots of useful information.
Due to an unprecedented rise in correspondence received, it may take us a little longer to respond than normal so there is no need to trouble yourself by contacting us again. Please be assured that if you have received an email providing an CrossCountry case reference, your claim is being processed and a response will be issued just as soon as we can.
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