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Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

General enquiries

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Please fill in the form below and send us your enquiry. We aim to respond within 10 working days. However, if you require a more urgent response, then please contact our Customer Relations Team on 03447 369 123 (Option 3) who are open Monday to Sunday 0800-1600. Alternatively, you can contact us on Facebook and Twitter 24 hours a day, 7 days a week (except Christmas Day and Boxing Day when we are closed).

If your enquiry is urgent, please either contact us on Twitter @CrossCountryUK, Facebook messenger or you can call us on 03447 369 123 (Option 3)

Before making a comment/complaint...

  • Answers to commonly asked questions can be found on the FAQs page
  • Claim compensation in line with our Passenger Charter for journeys delayed 30 minutes or more with Delay Repay
  • If you require extra assistance when travelling, this can be arranged by visiting Travel assistance page
  • If your enquiry is in relation to lost property, please visit our Lost property page for more information.
  • Our Customer service section also provides links to lots of useful information.
  • Any attachments must be below 3.5MB.

Due to an unprecedented rise in correspondence received, it may take us a little longer to respond than normal so there is no need to trouble yourself by contacting us again.  Please be assured that if you have received an email providing an CrossCountry case reference, your claim is being processed and a response will be issued just as soon as we can.

Please see our Privacy Policy for details on how we protect your personal information.

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