General enquiries
Why CrossCountry trains?
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
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Looking for dates further in the future?
Train operators can only release tickets for sale up to 90 days in advance.
But don't worry, you don’t have to miss out - Be the first to hear when tickets are available with our FREE ticket alert.
E-mail me when tickets become available Back to calendarPlease fill in the form below and send us your enquiry. We aim to respond within 10 working days. However, if you require a more urgent response, then please contact our Customer Relations Team on 03447 369 123 (Option 3) who are open Monday to Friday 0830 – 2000 and Saturday 0900 -1600. Alternatively you can contact us on Facebook and Twitter 7 days a week (06.00-22.00 Monday to Saturday and 08.00-22.00 on Sundays except Christmas Day and Boxing Day when we are closed).
If your enquiry is urgent, please either contact us on Twitter @crosscountrytrainsuk, or you can call us on 03447 369 123 (Option 3)
Before making a comment/complaint...
- Answers to commonly asked questions can be found on the FAQs page
- Claim compensation in line with our Passenger Charter for journeys delayed 30 minutes or more with Delay Repay
- If you require extra assistance when travelling, this can be arranged by visiting Travel assistance page
- If your enquiry is in relation to lost property, please visit our Lost property page for more information.
- Our Customer service section also provides links to lots of useful information