Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected.
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
Please fill in the form below and send us your enquiry. We aim to respond within 10 working days. However, if you require a more urgent response, then please contact our Customer Relations Team on 03447 369 123 (Option 3) who are open Monday to Friday 0830 – 2000 and Saturday 0900 -1600. Alternatively you can contact us on Facebook and Twitter 24 hours a day, 7 days a week (except Christmas Day and Boxing Day when we are closed).
Due to an unprecedented rise in correspondence received, it may take us a little longer to respond than normal so there is no need to trouble yourself by contacting us again. Please be assured that if you have received an email providing an CrossCountry case reference, your claim is being processed and a response will be issued just as soon as we can.