We have a very limited amount of space on our trains to store luggage, here is some advice on how to make your journey with us as smooth as possible. Remember, only travel with what you can manage yourself.
We have made some luggage improvements to many of our trains so that it is easier for customers to find our on-board luggage storage.
What can I bring on board?
We strongly recommend that you bring one item of luggage, which measures a maximum of 90cm by 70cm by 30cm, because of the limited amount of storage space on board our trains. A handbag, small rucksack or satchel bag can be stored under the seat in front of you or on your lap. Soft bags and small cases are easier to store and will be more secure in the overhead racks. Pushchairs and Prams are welcome onboard, please fold them after boarding the train and store with luggage.Boarding and alighting the train is safer and easier if your child is secured in their pushchair or Pram.
Before you arrive at your destination Start getting your belongings together and secure your child into their pushchair or pram. When you’re ready to disembark the train, turn to face inside the train, step backwards onto the platform, and gradually pull the pushchair or pram or towards you.
Any luggage in excess of the National Rail Conditions of Travel may be subject to an additional charge on-board our services
Please ask permission from the Train Manager or Senior Conductor. Large items of luggage, such as skis, can only be taken on-board if they are able to be safely stored in the luggage area and if this has been agreed with the Train Manager. However, surfboards and snowboards cannot be taken on-board our services.
Where can I store my luggage?
We advise you to keep your valuable items with you whilst on-board, for your other items they can be stored:
- Under the seat in front of you
Handbags and small shopping bags are suitable to store under a seat.
- Above every seat in overhead racks
Rucksacks and hand luggage can find adequate space in the overhead racks.
- Near the entrance to each coach for larger luggage items
Larger suitcases and large rucksacks can be stored in the carriage luggage area. If your luggage has wheels please store it so the case cannot roll when the train is moving.
Some of our Voyager trains have a dedicated luggage area in Coach D and J for easy storage of larger bags.
If you are travelling far with a large amount of luggage, Coach D is the place to be
What if I have a large amount of luggage?
If you do have a large amount of luggage, as a CrossCountry customer, you are entitled to a 15% discount on your Carrymyluggage.com booking. The Carrymyluggage.com service provides luggage delivery services on weekdays throughout the UK. The 'door to door' facility can remove the inconvenience and struggle normally associated with luggage, allowing you to start enjoying your journey sooner.
Luggage improvements on our Voyager trains
Our Voyagers run from Edinburgh to Penzance and Manchester to Bournemouth.
We have improved the visibility of our dedicated luggage area across our Voyager trains, through two areas of improvement:
1. A label has been placed on the exterior of our Coach D and J on some of our Voyager trains. This highlights to customers prior to boarding where the large luggage space on-board is located.
2. We have implemented on-board labels to highlight the coach where extra luggage racks are located, to make this more visible to you.
If you are travelling with a large amount of luggage on a Voyager service, please check your seat reservation. If you wish to make use of the dedicated luggage area in Coach D, you may also want to amend your seat reservation by visiting our contact us page. Please note that seat reservations are subject to availability. You can view our two different Voyager Train types here.
