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Key business performance indicators

At CrossCountry we are keen to provide you with as much information as we can about our services and how we're doing

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Station Finder

Below you will find information on our services performance. This includes lateness of our trains, number of trains ran and our timekeeping performance. Our performance figures are published on a four weekly basis called rail periods. Period 1 begins on 10th January for 2016 and 8th January for 2017.


My journey

Train performance

Public Performance Measurement (PPM) is the number of our services reaching their destination 'on time'. On time is defined as within five minutes for Regional and ten minutes for Long Distance trains.

PPM Figures Inter-city* Inter Regional* Overall
Rail Period Actual % Actual % Actual %
Period 11 3550 83.1% 3454 90.2% 7004 86.5%
Period 12 3068 73.5% 3359 89.5% 6427 81.1%
Period 13 3236 85.5% 3263 92.9% 6499 89.1%

Cancellation Figures

 Cancellations

Cancellation Figures Inter-city* Inter Regional* Overall
Rail Period Actual % Actual % Actual %
Period 11 118 2.8% 73 1.9% 191 2.4%
Period 12 285 6.8% 55 1.5% 340 4.3%
Period 13  127 3.4% 83 2.4%  210 2.9%

Right Time Railway

 Right time rail way

Right Time Figures Inter-city* Inter Regional* Overall
Rail Period Actual % Actual % Actual %
Period 11 1434 33.6% 1311 34.2% 2745 33.9%
Period 12 1123 26.9% 1195 31.8% 2318 29.2%
Period 13  1621 42.8%  1417 40.4% 3038  41.7%

Cancellation & Significant Lateness Figures

 

Cancellation & Significant Lateness Figures Inter-city* Inter Regional* Overall
Rail Period Actual % Actual % Actual %
Period 11 217 5.1% 98 2.6% 315 3.9%
Period 12 440 10.5% 81 2.2% 521 6.6%
Period 13  188 5.0% 93 2.6% 281 3.9%

Trains delayed between 30-59 minutes

Delays Between 30 - 59 minutes Inter-city* Inter Regional* Overall
Rail Period Actual % Actual % Actual %
Period 11 86 2.0% 23 0.6% 109 1.3%
Period 12 143 3.4% 23 0.6% 166 2.1%
Period 13  56 1.5% 10 0.3% 66  0.9%

Trains delayed between 60 - 119 minutes

Delays Between 60 - 119 minutes Inter-city* Inter Regional* Overall
Rail Period Actual % Actual % Actual %
Period 11 13 0.3% 2 0.1% 15 0.2%
Period 12 12 0.3% 3 0.1% 15 0.2%
Period 13  5 0.1% 0 0.0% 5  0.1%

Trains delayed over 120 minutes

Delays over 120 minutes Inter-city* Inter Regional* Overall
Rail Period Actual % Actual % Actual %
Period 11 0 0.0% 0 0.0% 0 0.0%
Period 12 0 0.0% 0 0.0% 0 0.0%
Period 13 0 0.0% 0 0.0% 0 0.0%

Short Formation Figures

Short Formation Figures Inter-city* Inter Regional* Overall
Rail Period Actual % Actual % Actual %
Period 11 72 1.7% 63 1.6% 135 1.7%
Period 12 70 1.7% 36 1.0% 106 1.3%
Period 13  57 1.5% 49 1.4% 106  1.5%


*Inter-city services are CrossCountry trains operating between Edinburgh and Plymouth, Bournemouth and Manchester, Newcastle and Reading.  

Our Inter Regional services are CrossCountry trains operating between Birmingham and Stansted, Cardiff and Nottingham, Birmingham and Leicester. 


Passenger information during disruption (PIDD)

PIDD is a coordinated approach by the rail industry to enable the timely and reassuring provision of correct and consistent information to passengers during major disruption/delays so that they can make well-informed travel decisions. The industry has agreed a Code of Practice that sets out high-level guidance about generic good practice for the provision of information to passengers during disruption; a framework that individual train operators can tailor according to local circumstances. This Code of Practice is attached below; followed by CrossCountry's 'PIDD Local Plan' which is our approach to ensuring the PIDD Code of Practice is delivered for our customers. The final attachment below is CrossCountry's 'PIDD Delivery Plan' which is our monthly progress tracker against the industry's list of PIDD initiatives.

In response to action number PIDD-29 the industry undertakes quantitative research to measure the improvement in the quality of information during disruption over time for all rail companies. The attachment to the Executive Summary for the most recent wave of research is below.

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