How Can We Help?
Apply for compensation for delayed journeys
Delay RepayReport a crime or incident to the British Transport Police
BTPReport lost property, make a complaint, or ask a question
Contact UsClaim a refund or make an amendment to your ticket
RefundsGet answers to your most frequently asked questions
FAQsFind out how we make our trains accessible
AccessibilityHow Can We Help?
Provide Feedback
If you'd like to let us know about your CrossCountry journey, don't hesitate to leave us some feedback.
