How can I make a comment, complaint or suggestion?
We always welcome your comments and suggestions about our services. We will also try to resolve any complaints you may have.Call our Customer Relations Team on 03447 369 123 (Option 4). For contact information and opening hours, please visit our Contact Us. Read More
What catering facilities are available on board?
Make the most of your CrossCountry journey by enjoying a wide variety of food and drink on board. Catering is available on most of our long-distance services operated by our Voyager fleet - an overview of where catering is available can be found by downloading our Read More
I have lost my ticket what should I do?
Train companies do not accept responsibility for lost of mislaid tickets. The National Rail Conditions of Travel states that lost or mislaid tickets will not be replaced nor will refunds be made in respect of them. If you have lost your ticket, you will need to book a new one.If you have purchased Read More
What if my mobile phone battery has run out when I board the train and I can't show my M-ticket?
When travelling with a Mobile ticket, it is the passenger's responsibility to ensure that their device is adequately charged to show your ticket when requested.
Can I take a break in my journey?
Depending on your ticket type, you may be able to take a break in your journey. More flexible tickets, like Anytime tickets, will allow for a break, whereas tickets for specific services may not.You can find the terms and conditions of each ticket type when making your booking.
Why are my reserved seats not grouped together?
If you have booked more than one ticket, our system will always aim to group seats together. If your seats have not been grouped together, this could be due to limited availability, mismatched ticket types, or separate bookings.To get seats together, you can Read More
Do I have enough time to transfer between trains?
When showing travel options, we only display services with estimated transfer times taken into account. The options displayed are based on recommendations by the rail industry, and therefore calculated individually for each station.If you prefer a longer transfer time, you may wish to manually Read More
What do the messages on seat reservation displays mean on-board CrossCountry services?
Here is an explanation of the messages you might see on CrossCountry on-board seat reservation displays:
Available: These seats are available and cannot be booked during the train's journey. Unless the train is fully booked beore the day of departure, there will always be a section of the train Read More
Can’t find the right answer?
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