Travel Information
Check here for important travel information.
Storm Éowyn
The Met Office have issued amber and yellow weather warnings linked to Storm Éowyn across the UK which will cause significant travel disruption on Friday 24 January, and may continue into the weekend.
CrossCountry services to the North East of England and Scotland on Friday 24 January will start and terminate at Leeds. Please do not attempt to travel between York, Newcastle, and Edinburgh.
For all other routes, please check your journey before you travel.
Tickets for travel on Friday 24 January for affected journeys are valid for travel from Thursday 23 January to Monday 27 January.
Please check your journey before you travel and refer to our Service Updates page for the most up-to-date information. The latest updates will be shared on our social media channels.
What are my options?
Booked directly through CrossCountry
You can amend your ticket in the ‘My Account’ section of the website or our App.
Trains cancelled
If your train was cancelled, you are entitled to a full refund.
Please view our refund information for how to apply.
Train still running
You are entitled to a fee free refund or change of journey, should you choose not to travel.
Please view our refund information for how to apply.
Advance tickets
If you have 2x Advance tickets (an outbound and a return), to be used as a return journey, you are eligible for a fee-free refund or a change of journey for any unused legs/tickets, if one (either) of the legs is scheduled for a strike day. The ticket(s) need to have been purchased directly with CrossCountry. Please view our refund information for how to apply.
Booked with a third party
Please contact your original ticket seller.
We still operate both booked and un-booked Passenger Assistance services for passengers that require this. For information, please visit here.
Major Engineering Work
Learn more about the latest major engineering work before you travel.
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Passenger Assist
If you need extra assistance to help you with your journey, we offer our Passenger Assist service.
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Luggage
We have a limited amount of space on our trains to store luggage, so please only bring what you can comfortably carry.
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Customer Information Pledges
We've been working with our industry partners to keep you better informed when things go wrong.
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