Home Travel Information Travel Information Buy tickets + View Train Times and Schedules Train Timetables Check Real-Time Departures and Arrivals Live Trains See the Latest Updates for Your Trip Service Updates Find Out About Delays and Cancellations Disruption Plan Seamless Onward Travel Travel Connections Discover Services and Facilities On Board On Board View Train Times and Schedules Train Timetables Check Real-Time Departures and Arrivals Live Trains See the Latest Updates for Your Trip Service Updates Find Out About Delays and Cancellations Disruption Plan Seamless Onward Travel Travel Connections Discover Services and Facilities On Board On Board Helpful FAQs Buying Tickets These help topics cover everything regarding buying your ticket. Where can I find my ticket collection reference? Is there a charge for a Smartcard? Regional Railcards How do I change or get a refund on a Smartcard Season ticket? Can I buy a ticket for someone else? Before you travel These help topics cover everything you need to know before you travel. Can I take my pet on your trains? Can I travel on the train with my wheelchair or mobility scooter? How do I collect tickets for my Smartcard? What if my Smartcard is lost or stolen? What time does my local station ticket office open and how can I find further information about the station i.e Parking, Disabled Access and Facilities? During your journey These help topics cover everything regarding your journey. What catering facilities are available on board? How can I make a comment, complaint or suggestion? I have lost my ticket what should I do? What if my mobile phone battery has run out when I board the train and I can't show my M-ticket? Can I take a break in my journey? After care These help topics cover everything after you travel. My train was cancelled and I decided not to travel, what do I do? How do you keep track of my complaint and how do I know my complaint will be treated fairly? How can I make a comment, complaint or suggestion? When can I expect my refund? Why have I not received a full refund for tickets I purchased when I left my Season ticket at home? Enter your email to receive exclusive offers and deals I would like to receive special offers and marketing information from CrossCountry: You can opt out at any time and for more information please read our Privacy Policy. Thank you for signing up! You're now subscribed to receive exclusive offers and updates from CrossCountry.