Travel Information
Check here for important travel information.
Wednesday 18 and Thursday 19 June
Please read the travel advice below so that you've got all the information you need for your journey.
Industrial Action
Due to planned industrial action, on Wednesday 18 and Thursday 19 June, there will be some short notice cancellations to services:
- Wednesday 18 June - evening services between Birmingham and Cardiff.
- Thursday 19 June - between Nottingham and Cardiff.
We are sorry for the inconvenience this will cause, we want to give you the opportunity to plan ahead.
If you do decide to travel, we recommend that your check your journey on the day and refer to our Service Updates page for the most up-to-date information.
What are my options?
Booked directly through CrossCountry
You can amend your ticket in the ‘My Account’ section of the website or our App.
Trains cancelled
If your train was cancelled, you are entitled to a full refund.
Please view our refund information for how to apply.
Train still running
You are entitled to a fee free refund or change of journey, should you choose not to travel.
Please view our refund information for how to apply.
Advance tickets
If you have 2x Advance tickets (an outbound and a return), to be used as a return journey, you are eligible for a fee-free refund or a change of journey for any unused legs/tickets, if one (either) of the legs is scheduled for a strike day. The ticket(s) need to have been purchased directly with CrossCountry. Please view our refund information for how to apply.
Booked with a third party
Please contact your original ticket seller.
We still operate both booked and un-booked Passenger Assistance services for passengers that require this. For information, please visit here.
Major Engineering Work
Learn more about the latest major engineering work before you travel.
Find out more
Passenger Assist
If you need extra assistance to help you with your journey, we offer our Passenger Assist service.
Find out more
Luggage
We have a limited amount of space on our trains to store luggage, so please only bring what you can comfortably carry.
Find out more
Customer Information Pledges
We've been working with our industry partners to keep you better informed when things go wrong.