Cookie policy
Information about our use of cookies
Our website uses cookies to give you the best experience possible, and by using this website you are agreeing to our use of cookies.
What are Cookies?
A cookie is a small data file which is transferred to the cookie file of your web browser. Cookies are harmless text files. They can't look into your computer or read any personal information or other material on your hard drive. Cookies can't carry viruses or install anything harmful on your computer
Each browser saves its own cookies so if you visit our website on a Chrome browser and search for a journey and then later visit our site on the same computer but on a Firefox browser, this journey won't be remembered. If you go back to the Chrome browser, your recent searches will be remembered and displayed to you.
Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
What types of Cookies are on our websites?
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping basket or make use of e-payment services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and our advertising more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:
Types of cookies
Our own cookies
Some of the cookies used by our site are served by us. We use cookies to make our website work including:
- Keep track of what you have in your shopping basket
- Remember you when you return to our site
- Enable you to navigate to different pages of the site during your browsing session
- Access secure areas of the site, including payment
- Provide you with improved site functionality
- Enable us to remember what is in your shopping basket if you wish to return on a subsequent browsing visit
- Enable us to remember what form information you have entered if you move forward or backwards when signing up or checking out
| Cookie | Purpose | More information |
| __cf_bm | Cloudflare's bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for these bot solutions to function properly. | https://developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies/ |
| __gads | This cookie is associated with the DoubleClick for Publishers service from Google. Its purpose is to do with the showing of adverts on the site, for which the owner may earn some revenue. | https://support.google.com/admanager/answer/2839090?hl=en |
| .AspNetCore.Antiforgery. | This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser. | https://learn.microsoft.com/en-us/aspnet/core/security/anti-request-forgery?view=aspnetcore-9.0#cookie-based-authentication |
| _ga | This cookie name is asssociated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. | https://support.google.com/admanager/answer/2839090?hl=en |
| _gat | This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes. | https://support.google.com/admanager/answer/2839090?hl=en |
| _gid | This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. | https://support.google.com/admanager/answer/2839090?hl=en |
| _uetsid | Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie. | https://help.ads.microsoft.com/#apex/ads/en/ext60212 |
| 1P_JAR | Google advertising cookie used for user tracking and ad targeting purposes. | https://support.google.com/admanager/answer/2839090?hl=en |
| APISID | ||
| CONSENT | ||
| CONSENT | ||
| HSID | ||
| NID | ||
| NID | ||
| OTZ | ||
| SAPISID | ||
| SID | ||
| SIDCC | ||
| SSID | ||
| cf_clearance | The cf_clearance cookie is required for JavaScript detections. JavaScript detections are stored in the cf_clearance cookie. JavaScript detections are another method that help Cloudflare identify bot requests. | https://developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies/ |
Analytical cookies
These cookies collect information about how you use our site, so that we can enhance your experience and improve the quality of our site. All information collected is anonymous and isn’t shared with third parties. For example, these cookies allow us to:
- Provide statistics on the usage of our sites, such as browser usage and number of visitors
- Measure the effectiveness of our adverts, by identifying where you click and which website you arrived from
- Help us improve the site by measuring any errors which occur during your visit(s) to the site
- We improve our products and advertising by using Microsoft Clarity to see how you use our website. Our privacy statement has more details.
| Cookie | Purpose | More information |
| _clck | Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID. | https://learn.microsoft.com/en-us/clarity/setup-and-installation/cookie-list |
| _clsk | Connects multiple page views by a user into a single Clarity session recording. | |
| CLID | Identifies the first-time Clarity saw this user on any site using Clarity. | |
| ANONCHK | Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0. | |
| MR | Indicates whether to refresh MUID. | |
| MUID | Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. | |
| SM | Used in synchronizing the MUID across Microsoft domains. |
3rd party cookies
Some are served by third parties who are delivering services on our behalf.
We have made it very easy for you to understand what cookies we store, any why and provided you with control over which third party cookies you choose to allow.
These cookies are set at our request by third parties and are used to track your journey from outside our website, through to when you leave our website or checkout when purchasing tickets or using our online shop. They allow us to target our marketing campaigns for our productions and other activities more effectively, as we can see if a visitor has come to our website having clicked on an advert we have placed elsewhere on the internet. For example, these cookies allow us to:
- Link to social networks such as Facebook and Twitter
- Provide advertising agencies with information on your visit to our site so that they can present you with adverts for products and services which may be of interest to you
| Name | Purpose | More information |
| DoubleClick Floodlight | Recognise you when you return to our site. | https://business.safety.google/adscookies/ |
| Track conversion and sales through DoubleClick Ad Server | ||
| Estimate our audience size and usage pattern | ||
| Tracks anonymous users visiting the cross country website | ||
| Name | Purpose | More information |
| Twitter Advertising | Twitter Advertising | https://x.com/en/privacy |
| Estimate our audience size and usage pattern | ||
| Tracks anonymous users visiting the cross country website | ||
| Name | Purpose | More information |
| Facebook Custom Audience | Facebook Advertising | https://www.facebook.com/help/336858938174917/?locale=en_GB |
| Estimate our audience size and usage pattern across to build | ||
| Tracks anonymous users visiting the cross country website | ||
| Name | Purpose | More information |
| TradeDesk | Programmatic Advertising | https://adsrvr.org/ |
| Recognise when you return to our site | ||
| Estimate our audience size and usage patterns | ||
| Tracks anonymous users visiting the CrossCountry website | ||
| fr | Facebook tracking cookie. | https://mbasic.facebook.com/privacy/policies/cookies/printable/ |
| personalization_id | This cookie is from Twitter and is used to target adverts to users. | https://x.com/en/privacy |
| guest_id | ||
| id | Google advertising cookie used for user tracking and ad targeting purposes. | https://policies.google.com/technologies/cookies |
| DSID | This cookie is from DoubleClick and is used to target adverts to users. | https://support.google.com/admanager/answer/2839090?hl=en |
| IDE | DoubleClick tracking cookie. Google advertising cookie used for user tracking and ad targeting purposes. | |
| MUID | This cookie is widely used by Microsoft as a unique user identifier. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking. | https://help.ads.microsoft.com/#apex/ads/en/60212/-1 |
| MUIDB | ||
| TDCPM | This cookie is from Adsrvr and is used to target adverts to users. | https://adsrvr.org/ |
| TDID | ||
| test_cookie | DoubleClick tracking cookie. A generic test cookie set by a wide range of web platforms. | https://support.google.com/admanager/answer/2839090?hl=en |
| VISITOR_INFO1_LIVE | This cookie is from YouTube and is used to target adverts to users. | https://policies.google.com/technologies/cookies |
| YSC | ||
| PREF | ||
| __cfduid | Cookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. | https://developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies/ |
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
Can I block Cookies?
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
Doing so however will likely limit the functionality of our website as cookies are a standard part of most modern websites. You can find further information about all cookies, and how you can manage cookies by changing your web browser settings.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
How long do Cookies last?
Except for essential cookies, all cookies will expire after [30 (thirty) days].
CrossCountry are committed to protecting your privacy. Please visit our Privacy policy page for further information.