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Information about our use of cookies

Our website uses cookies to give you the best experience possible, and by using this website you are agreeing to our use of cookies.

What are Cookies?

A cookie is a small data file which is transferred to the cookie file of your web browser. Cookies are harmless text files. They can't look into your computer or read any personal information or other material on your hard drive. Cookies can't carry viruses or install anything harmful on your computer

Each browser saves its own cookies so if you visit our website on a Chrome browser and search for a journey and then later visit our site on the same computer but on a Firefox browser, this journey won't be remembered. If you go back to the Chrome browser, your recent searches will be remembered and displayed to you.

Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

What types of Cookies are on our websites?

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping basket or make use of e-payment services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and our advertising more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:

Types of cookies

Our own cookies

Some of the cookies used by our site are served by us. We use cookies to make our website work including:

  • Keep track of what you have in your shopping basket
  • Remember you when you return to our site
  • Enable you to navigate to different pages of the site during your browsing session
  • Access secure areas of the site, including payment
  • Provide you with improved site functionality
  • Enable us to remember what is in your shopping basket if you wish to return on a subsequent browsing visit
  • Enable us to remember what form information you have entered if you move forward or backwards when signing up or checking out
Cookie   Purpose More information
__gads This cookie is associated with the DoubleClick for Publishers service from Google. Its purpose is to do with the showing of adverts on the site, for which the owner may earn some revenue. https://supportwww.google.com/dfp_premium/answer/2839090?hl=en 
__RequestVerificationToken This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser. http://blog.stevensanderson.com/2008/09/01/prevent-cross-site-request-forgery-csrf-using-aspnet-mvcs-antiforgerytoken-helper/
_ga This cookie name is asssociated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.  https://support.google.com/dfp_premium/answer/2839090?hl=en
_gat This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes.  https://support.google.com/dfp_premium/answer/2839090?hl=en
_gid This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. https://support.google.com/dfp_premium/answer/2839090?hl=en
_vwo_uuid_v2 This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions. https://vwo.com/privacy-policy/
_hjIncludedInSample This cookie is associated with web analytics functionality and services from Hot Jar, a Malta based company. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. https://www.hotjar.com/legal/policies/cookie-information
_uetsid Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie.  https://advertise.bingads.microsoft.com/en-us/resources/policies/remarketing-in-paid-search-policies
1P_JAR Google advertising cookie used for user tracking and ad targeting purposes.  https://support.google.com/dfp_premium/answer/2839090?hl=en
APISID
CONSENT
CONSENT
HSID
NID
NID
OTZ
SAPISID
SID
SIDCC
SSID
JSESSIONID General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. https://www.tutorialspoint.com/listtutorial/What-is-JSESSIONID-Cookie-in-J2EE-web-applications/4214
 
Cookie Purpose More information
s_cc Adobe Site Catalyst cookie, determines whether cookies are enabled in the browser. https://www.adobe.com/uk/privacy/policy.html
s_nr Adobe Site Catalyst cookie, stores date of visit and if visitor is new or returning.  https://www.adobe.com/uk/privacy/policy.html
s_sq Adobe Site Catalyst cookie, stores information about the previous link clicked within the site.

 

Analytical cookies

These cookies collect information about how you use our site, so that we can enhance your experience and improve the quality of our site. All information collected is anonymous and isn’t shared with third parties. For example, these cookies allow us to:

  • Provide statistics on the usage of our sites, such as browser usage and number of visitors
  • Measure the effectiveness of our adverts, by identifying where you click and which website you arrived from
  • Help us improve the site by measuring any errors which occur during your visit(s) to the site
Cookie Purpose More information
__utma Used to distinguish users and sessions https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
__utmb Used to determine new sessions/visits
__utmc Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit
__utmv Used to store visitor-level custom variable data
__utmz Stores the traffic source or campaign that explains how the user reached your site
 
Cookie Purpose More information
s_cc This cookie is set and read by the JavaScript code to determine if cookies are enabled https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/adobe_mc_cookies.pdf
s_sq Contains information about the previous link that was clicked on by the user
s_vi Unique visitor ID time/date stamp
s_nr Adobe Site Catalyst cookie, stores date of visit and if visitor is new or returning

 

3rd party cookies

Some are served by third parties who are delivering services on our behalf.

We have made it very easy for you to understand what cookies we store, any why and provided you with control over which third party cookies you choose to allow.

These cookies are set at our request by third parties and are used to track your journey from outside our website, through to when you leave our website or checkout when purchasing tickets or using our online shop. They allow us to target our marketing campaigns for our productions and other activities more effectively, as we can see if a visitor has come to our website having clicked on an advert we have placed elsewhere on the internet. For example, these cookies allow us to:

 

  • Link to social networks such as Facebook and Twitter
  • Provide advertising agencies with information on your visit to our site so that they can present you with adverts for products and services which may be of interest to you
Cookie / name Purpose More information
AppNexus   Programmatic Advertising  https://apps.ghostery.com/en/apps/appnexus
Recognise when you return to our site
Estimate our audience size and usage patterns
Tracks anonymous users visiting the CrossCountry website
 
Name Purpose More information
DoubleClick Floodlight Recognise you when you return to our site. https://apps.ghostery.com/en/apps/doubleclick_floodlight
Track conversion and sales through DoubleClick Ad Server
Estimate our audience size and usage pattern
Tracks anonymous users visiting the cross country website
 
Name Purpose More information
Aggregate Knowledge Estimate our audience size and usage pattern https://apps.ghostery.com/en/apps/https://apps.ghostery.com/en/apps/aggregate_knowledge 
Data Insights (DMP)
Tracks anonymous users visiting the cross country website
 
Name Purpose More information
Neustar Audience & Data Insights (Data Management Platform)  https://apps.ghostery.com/en/apps/aggregate_knowledge 
Estimate our audience size and usage pattern
Tracks anonymous users visiting the cross country website
 
Name Purpose More information
Twitter Advertising Twitter Advertising  https://apps.ghostery.com/en/apps/twitter_advertising
Estimate our audience size and usage pattern
Tracks anonymous users visiting the cross country website
 
Name Purpose More information
Facebook Custom Audience Facebook Advertising https://apps.ghostery.com/en/apps/facebook_custom_audience
Estimate our audience size and usage pattern across to build
Tracks anonymous users visiting the cross country website
 
Name Purpose More information
TradeDesk Programmatic Advertising  https://apps.ghostery.com/en/apps/tradedesk
Recognise when you return to our site
Estimate our audience size and usage patterns
Tracks anonymous users visiting the CrossCountry website
 
Name Purpose More information
CMDD These cookies are from Casale Media and are used to target adverts to users.  http://casalemedia.com/
CMID
CMPRO
CMPS
CMRUM3
CMSC
CMST
fr Facebook tracking cookie.  https://www.facebook.com/policy/cookies/printable
personalization_id This cookie is from Twitter and is used to target adverts to users.  https://help.twitter.com/en/rules-and-policies/twitter-cookies
guest_id
id Google advertising cookie used for user tracking and ad targeting purposes.  https://policies.google.com/technologies/cookies
DSID This cookie is from DoubleClick and is used to target adverts to users.  https://support.google.com/dfp_premium/answer/2839090?hl=en
IDE DoubleClick tracking cookie. Google advertising cookie used for user tracking and ad targeting purposes. 
mc Quantserve.com creates web beacons and cookies operated by audience research and behavioural advertising company Quantcast.  https://www.theguardian.com/technology/2012/apr/23/quantcast-tracking-trackers-cookies-web-monitoring
MUID This cookie is widely used by Microsoft as a unique user identifier. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking.  https://advertise.bingads.microsoft.com/en-us/resources/policies/bing-ads-click-measurement-description-of-methodology
MUIDB
KRTBCOOKIE_80 This cookie is from PubMatic and is used to target adverts to users.  https://pubmatic.com/legal/opt-out/
PUBMDCID
PugT
put_2249 This cookie is from Rubicon Project and is used to target adverts to users.  https://rubiconproject.com/rubicon-project-yield-optimization-privacy-policy/
put_2307
rpb
rpx
c
khaos
s_vi Adobe Site Catalyst cookie, used to identify unique visitors, with an ID and timestamp.  https://www.adobe.com/uk/privacy/policy.html
TDCPM This cookie is from Adsrvr and is used to target adverts to users.  http://www.adsrvr.org/opt-out.html
TDID
test This cookie is from Qzzr and is used to target adverts to users.  https://www.qzzr.com/privacy-policy
_nid
_utm
test_cookie DoubleClick tracking cookie. A generic test cookie set by a wide range of web platforms.  https://support.google.com/dfp_premium/answer/2839090?hl=en
TradeDoublerGUID This cookie is from Trade Doubler and is used to target adverts to users.  http://www.tradedoubler.com/en/privacy-policy/
GUID
SYNC
u This cookie is from Aggregate Knowledge advertising (now part of Neustar Marketing) and is used to target adverts to users.  http://www.aggregateknowledge.com/privacy/ak-optout/
ab
anj This cookie plugs into other advertising serving platforms, such as Google's Doubleclick, and "data aggregators", such as Quantcast, which provide behavioural targeting. In essence, this makes AppNexus an an "advertising exchange for advertising exchanges".  https://www.appnexus.com/en/company/cookie-policy
uuid2
sess
VISITOR_INFO1_LIVE This cookie is from YouTube and is used to target adverts to users.  https://policies.google.com/technologies/cookies
YSC
PREF
__cfduid GetClicky - Web Statistics Tool - Cookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

Can I block Cookies?

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

Doing so however will likely limit the functionality of our website as cookies are a standard part of most modern websites. You can find further information about all cookies, and how you can manage cookies by changing your web browser settings.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

How long do Cookies last?

Except for essential cookies, all cookies will expire after [30 (thirty) days].

CrossCountry are committed to protecting your privacy. Please visit our Privacy policy page for further information.

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