The CrossCountry Smartcard is a reliable alternative to the traditional paper ticket. Passengers can purchase train tickets online and apply them to a Smartcard, keeping your tickets safe and secure in one place.
Smartcards offer passengers extra security and flexibility when travelling on the CrossCountry network, making them an ideal solution for people who travel with us a lot. They are super convenient too, as you can order ticket online and collect them without having to queue. They're easy to use, and you can store more than one ticket on your card at a time - use the same card for many journeys!
If your card is lost or stolen, call our Smartcard Support Team on 0344 5561344 to block it from further use.
How to Use a CrossCountry Smartcard
You can order your new Smartcard directly from CrossCountry and then apply your future train tickets to the card.
Once you have your card, you can purchase a wide range of CrossCountry train tickets and apply them to your card for simple travelling.
You can use your Smartcard for many different ticket types, including Season Tickets. If you order your Smartcard during the process of purchasing your season ticket, then the card will arrive with your season ticket already loaded. If you purchase your season ticket when you already have your Smartcard, then you can add your season ticket to the card using the CrossCountry app, or at your local CrossCountry station.
To add your tickets using the app, simply open the app to the My Tickets section and click on the orange Smartcard logo. Tap your Smartcard to the back of your phone, and you are ready to travel.
You can add your tickets to your Smartcard at train stations by tapping your card on the gate reader, ticket vending machine, or validator. In some cases you may need to visit the ticket office or to ask a member of staff for help.
For more information on using a CrossCountry Smartcard, discover FAQs.
