Basingstoke Train Station
Basingstoke Train Station
Address
Basingstoke StationStation Hill
Basingstoke
Hampshire
RG21 5NB Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:00 to 21:30 Saturday: 06:00 to 21:30 Sunday: 07:00 to 21:30 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
Station Forecourt, off Alencon Link |
| Information Systems |
|
| Service | Information |
|---|---|
| Basingstoke Station customer services |
Please contact our Customer Service Centre on 0345 6000 650 |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Friday: 07:30 to 19:00
Saturday to Sunday: No
|
| Lost property contact details |
URL: https://www.southwesternrailway.com/contact-and-help/lost-property |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
|
| Refreshment facilities |
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| Toilets |
|
| Baby changing |
Baby changing facilities are in the accessible toilets on platforms 2/3 and 4. |
| Pay phone |
Cards
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Monday to Friday:24 Hours a Day
Saturday:24 Hours a Day
Sunday:24 Hours a Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. |
| Helpline contact details |
0800 5282100 |
| Customer help points |
Customer Help points are located on every platform |
| Staff help |
|
| Staff help opening times | Monday to Friday:24 Hours a Day Saturday:24 Hours a Day Sunday:24 Hours a Day |
| Accessible ticket machines |
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
Provided by 3rd party companies, subject to availability. |
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Partial Station
Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
|
| Ticket gates |
|
| Basingstoke Bunnian Place and North Yard Multi-Storey | |
|---|---|
| Spaces | 1207 |
| Contact details | |
| Basingstoke Premium Car Park | |
|---|---|
| Spaces | 20 |
| Contact details | |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Compounds, Racks |
| Spaces | 170 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | Car park and platform 4 |
| Oakview | Phone 01256 334500 |
| All District | Phone 01256 470470 |
| Basingstoke | Phone 01256 333222 |
Further information
Private Hire / Black Cabs outside Station Entrance
| Transport | Information |
|---|---|
| Airport available |
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| Port available |
|
Basingstoke is the largest town in Hampshire, and historically a natural stop on the journey between the southwest of England and London. There is evidence of human habitation in the area as far back as a Neolithic camp site dated 3000 BC. The railway history of the town dates to the first half of the 19th century when the London and South Western Railway company first opened the line from London.
In the 1960s, this small market town entered a new phase of development following the Second World War. Today the town is home to an eclectic sports scene and is the UK headquarters of several major international companies.
Today Basingstoke continues to be a popular place to visit as it is situated mid-way between several major towns and London, and is conveniently located close to some of England’s national parks and areas of outstanding natural beauty.
CrossCountry serves popular routes, such as Bournemouth to Basingstoke, Basingstoke to Leamington Spa, and Basingstoke to York.
Things to do in Basingstoke
You won’t be short of things to do in Basingstoke. The post-war development of the town has seen the population grow quickly, so there are more things to see and do than ever before.
If you enjoy sport, then Basingstoke is the place for you. The town boasts an eclectic mix of sporting attractions starting with the local football club Basingstoke Town F.C. You will also find the local cricket, rugby, and even an ice hockey team nearby. As well as the traditional favourites, Basingstoke is also home to a roller derby league and a cheerleading programme. 2002 saw the opening of the Aquadrome where you can experience skiing, surfing, and even skydiving!
Are you looking for something to entertain the kids while you are in town? Basingstoke has plenty to keep the little ones occupied too. Why not book a trampoline session at Active Nation’s Atmosphere venue if you need something to tire them out, or take them for a wander by stepping back in time to the Milestones Museum?
For more grown-up entertainment, you can visit the Andwell Brewing Company or the Bombay Sapphire Distillery, both located nearby.
History is all around this market town. Basingstoke was where the Danes defeated King Alfred the Great in 871. If you want to travel out of town, you can discover Basingstoke’s history at the Beacon Hill Iron Age Fort. Today, history is still being made here; Beacon Hill took part in the 2012 Diamond Jubilee celebrations.
The town has an industrial heritage too. Basingstoke was known for cloth manufacturing in the 17th century. In 1856, Thomas Burberry opened his first store in the town. Other famous names to come from Basingstoke include Jane Austen and Liz Hurley.
The retail tradition continues in the 21st century in Festival Place where you can find over 140 stores, as well as restaurants and a cinema.
If the Basingstoke nightlife is what you need there is the Jan Jack’s Laughter House Comedy Club hosted at the Apollo Hotel, or for something more sophisticated you can see what’s playing at The Haymarket or The Anvil theatre.
Whatever you choose to do in or around Basingstoke, CrossCountry will get you there.