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Basingstoke Train Station

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Basingstoke Train Station


Basingstoke Station
Station Hill
RG21 5NB
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Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
A post box is available. Post box
Facility Information
Ticket office opening hours Monday to Friday: 06:00 to 21:30 Saturday: 06:00 to 21:30 Sunday: 07:00 to 21:30
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is not available.
Use Oyster pay as you go here Oyster top up is not available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Station Forecourt, off Alencon Link

Information Systems
  • Departure screens
Service Information
Basingstoke Station customer services

Please contact our Customer Service Centre on 0345 6000 650

Left luggage Left luggage is not available.
Left luggage contact details


Lost property Lost property is available at the station. Monday to Friday: 07:30 to 19:00 Saturday to Sunday: No
Lost property contact details


Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are available.
Baby changing Baby changing facilities are available.

Baby changing facilities are in the accessible toilets on platforms 2/3 and 4.

Pay phone Pay phones are available. Cards
Public Wi-Fi Wi-Fi is available.
Post box A Post box is available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available. Monday to Friday:24 Hours a Day Saturday:24 Hours a Day Sunday:24 Hours a Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Helpline contact details

0800 5282100


Customer help points Customer help points are available.

Customer Help points are located on every platform

Staff help Staff help is available.
Staff help opening times Monday to Friday:24 Hours a Day Saturday:24 Hours a Day Sunday:24 Hours a Day
Accessible ticket machines Accessible ticket machines are available.

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are available.

Provided by 3rd party companies, subject to availability.

Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Partial Station

Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Basingstoke Bunion Place and North Yard Multi-Storey
Spaces 1207
Contact details
Basingstoke Premium Car Park
Spaces 20
Contact details
Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage available Cycle storage is available.
Storage type Compounds, Racks
Spaces 170
Sheltered Yes
Storage location

Car park and platform 4

Transport Information
Taxi rank available

Private Hire / Black Cabs outside Station Entrance

Airport available Airport information is not available.
Port available Port information is not available.

Basingstoke is the largest town in Hampshire, and historically a natural stop on the journey between the southwest of England and London. There is evidence of human habitation in the area as far back as a Neolithic camp site dated 3000 BC. The railway history of the town dates to the first half of the 19th century when the London and South Western Railway company first opened the line from London.

In the 1960s, this small market town entered a new phase of development following the Second World War. Today the town is home to an eclectic sports scene and is the UK headquarters of several major international companies.

Today Basingstoke continues to be a popular place to visit as it is situated mid-way between several major towns and London, and is conveniently located close to some of England’s national parks and areas of outstanding natural beauty.

CrossCountry serves popular routes, such as Bournemouth to Basingstoke, Basingstoke to Leamington Spa, and Basingstoke to York.

Things to do in Basingstoke

You won’t be short of things to do in Basingstoke. The post-war development of the town has seen the population grow quickly, so there are more things to see and do than ever before.

If you enjoy sport, then Basingstoke is the place for you. The town boasts an eclectic mix of sporting attractions starting with the local football club Basingstoke Town F.C. You will also find the local cricket, rugby, and even an ice hockey team nearby. As well as the traditional favourites, Basingstoke is also home to a roller derby league and a cheerleading programme. 2002 saw the opening of the Aquadrome where you can experience skiing, surfing, and even skydiving!

Are you looking for something to entertain the kids while you are in town? Basingstoke has plenty to keep the little ones occupied too. Why not book a trampoline session at Active Nation’s Atmosphere venue if you need something to tire them out, or take them for a wander by stepping back in time to the Milestones Museum?

For more grown-up entertainment, you can visit the Andwell Brewing Company or the Bombay Sapphire Distillery, both located nearby.

History is all around this market town. Basingstoke was where the Danes defeated King Alfred the Great in 871. If you want to travel out of town, you can discover Basingstoke’s history at the Beacon Hill Iron Age Fort. Today, history is still being made here; Beacon Hill took part in the 2012 Diamond Jubilee celebrations.

The town has an industrial heritage too. Basingstoke was known for cloth manufacturing in the 17th century. In 1856, Thomas Burberry opened his first store in the town. Other famous names to come from Basingstoke include Jane Austen and Liz Hurley.

The retail tradition continues in the 21st century in Festival Place where you can find over 140 stores, as well as restaurants and a cinema.

If the Basingstoke nightlife is what you need there is the Jan Jack’s Laughter House Comedy Club hosted at the Apollo Hotel, or for something more sophisticated you can see what’s playing at The Haymarket or The Anvil theatre.

Whatever you choose to do in or around Basingstoke, CrossCountry will get you there.

Direct CrossCountry routes to Basingstoke

Get live information on direct CrossCountry routes to Basingstoke

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