Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office opening hours||Saturday: 07:00 to 23:00 Sunday: 08:00 to 20:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
In the event of engineering the bus/coach will collect from: Bus Stop SH4, at the front of the station on Colmore Row.
|Birmingham Snow Hill station customer services||
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Birmingham Snow Hill is accredited by the Secure Station Scheme**
|Lounge opening hours|
|Refreshment facilities information||Coffee kiosk Food outlet (Seating unavailable)|
|Toilets information||The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service.|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 24 Hours a Day
|Helpline contact details||0800 0248998|
|Customer help points available|
This station is fully staffed. Your assistance will be provided by station staff.
|Staff help opening times||Saturday: 07:00 to 23:00 Sunday: 08:00 to 20:00|
|Accessible ticket machines|
|Accessible ticket machines information||
A Ticket Vending Machine is available on the station concourse, by the Ticket Office.
|Accessible ticket office counter|
|Accessible ticket office counter information||
|Ramp for train access|
Accessible taxis are not available
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office.
|Impaired mobility set down|
At station front on Colmore Row.
|Birmingham Snow Hill (Council Managed)|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Taxi rank available|
|Taxi rank information||
BBs 0121 693 3333 TOA 0121 427 8888