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|Ticket office information||
Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
|Ticket office opening hours||Monday to Friday: 06:00 to 18:00 Saturday: 07:00 to 17:00 Sunday: 09:00 to 16:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Pick Up / Drop Off in the station car park.
|Durham station customer services||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
|Lost property||Monday to Friday: 09:00 to 16:00|
|Lost property contact details||
Telephone: 01302 362175
|Lounge opening hours|
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room Platform 1 opening hours
Monday to Saturday - 04:00 - 22:00
Sunday 08:00 - 22:00
Platform 2 opening hours
Monday to Saturday 05:30 - 20:00
Sunday 09:00 - 20:00
|Refreshment facilities information||Coffee shop, WHSmiths and a bar available for refreshments|
|Toilets information||The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||03457 225 225 or 18001 03457 225 225 (Text relay service)|
|Customer help points available|
|Staff help||When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.|
|Staff help opening times||Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 07:00 to 23:59|
|Accessible ticket machines|
|Accessible ticket office counter|
|Accessible ticket office counter information||
Available during Travel Centre opening times
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
|Impaired mobility set down|
|Station Car Park|
|Operator||London North Eastern Railway|
|Operator||London North Eastern Railway|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
North end of Platforms 1 and 2
|Taxi rank available|
|Taxi rank information||
Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.
Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk
Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro
The historic city of Durham was originally served by four stations. The present-day Durham train station opened in 1857 and was redeveloped in 1871 to meet the needs of the expanding 19th-century rail network.
Today, Durham is home to several UNESCO world heritage sites. These include the famous Durham Cathedral which is considered one of the best examples of Norman architecture in the country.
If you’re heading south from Scotland, Durham is easily accessible from Glasgow, Aberdeen, and Edinburgh. The Newcastle to Durham route is less than 15 minutes; making it perfect for a change of scenery if you don’t want to stray too far. From the south coast Durham can be reached in a relaxing five hours on the Southampton to Durham route.
Together with other famous city landmarks, and the natural beauty of the surrounding countryside, Durham could be perfect for your next city break.
The present-day city of Durham can be traced back at least a thousand years when it was founded by monks from Lindisfarne. The area has been continually inhabited since around 2,000 BC, making the city of Durham full of history to discover.
Today the city is most well-known for the world-famous Durham Cathedral, but Durham also has an ancient Roman fort in Bicester, and medieval ruins and castles including Brancepeth Castle and Bowes Castle. The medieval bones of Saint Cuthbert and Saint Bede are also interred here. However Durham’s religious significance in England extends beyond the thousand-year-old Norman Cathedral.
Durham’s rich history and beautiful surroundings have made it a popular location for film and television production for over fifty years. Famous productions shot in Durham include Get Carter, Downton Abbey, Billy Elliot, Avengers: Endgame and Harry Potter. A short journey north will take you to the world-famous open air museum of Beamish (Newcastle is only 12 minutes away by train).
If you need to keep the kids entertained Durham has plenty to offer them too. Wharton Park, Diggerland and Adventure Valley are just some of the amazing family-friendly activities. If you really want to tire the kids out then visit Infinite Air for a fun high-energy afternoon.
If shopping is your reason to visit Durham then you’re in luck. Prince Bishops Place is your inner-city shopping destination; and slightly further out of town is the Dalton Park Outlets. If arts and crafts is more your style you might want to visit the No 42 Gallery in Market Place which showcases exhibits from local and emerging artists; along with a workshop area for craft skill sessions. Durham also has an eclectic mix of boutiques and independent shops throughout the city.
You won’t run out of things to do in Durham.
More entertainment options include comedy clubs, the theatre, and if you fancy a flutter there’s even horse racing along the banks of the River Wear.
Fancy something to eat when you finally stop? Durham is home to an abundance of highly rated restaurants; serving food from Mexico to India and everything in between. As well as traditional British options from pub food to contemporary restaurants.
In case you’re worried you won’t have time to see all that Durham has to offer, the city has a wide range of accommodation from countryside camping to hotels within walking distance of Durham train station.
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