Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.
Industrial action announced for Saturday 13, Thursday 18 and Saturday 20 August - more information.
Due to strike action by the ASLEF union, there will be no CrossCountry services running on Saturday 13 August - more information
You can book up to 90 days in advance.
Looking for dates further in the future?
Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office information||
Temporary Ticket Office is located in side car park whilst renovation works are taking place
|Ticket office opening hours||Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 20:00 Sunday: 08:30 to 18:30|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Replacement transport stop at station entrance
|Ely station customer services||
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Lost property||Monday to Friday: 09:00 to 17:00|
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||
There is a waiting room on platform 1 and a waiting room on platforms 2 and 3
|Toilets information||Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.|
|Post box information||
Post box is located on Platform 1
|Tourist information office|
|Cashpoint information||<p>Nearest ATM is at Tesco which is across the car park</p>|
|Bureau de change|
Newsagent on platform 1. Large Tesco supermarket next door to the main car park
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 08:00 to 20:00
|Helpline contact details||0800 028 28 78|
|Customer help points available|
|Customer help points information||
On each platform
|Staff help||Assistance at this station is provided by a staff member during train service hours. Booking is recommended.|
|Staff help opening times||Saturday: 05:15 to 01:00 Sunday: 08:00 to 01:00|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
Details of nearest taxis are shown on station information poster
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This station has step free access to all platforms via a ramped subway.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1
|Impaired mobility set down|
|Station Car Park|
|Operator||National Car Parks Ltd|
|Operator||National Car Parks Ltd|
|Contact details||0345 050 7080|
|Bus services available|
|Cycle storage available|
|Storage type||Compound, Stands|
In station car park
|Taxi rank available|