Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

Industrial action announced for Saturday 13, Thursday 18 and Saturday 20 August -  more information.

Due to strike action by the ASLEF union, there will be no CrossCountry services running on Saturday 13 August - more information

Ely Train Station

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Ely Train Station

Address

Ely Station
Station Road
Ely
Cambridgeshire
CB7 4BS
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
Toilets are available. Toilets
A post box is available. Post box
 
Time
Destination
Platform

Buying tickets and collecting them -

Facility Information
Ticket office information

Temporary Ticket Office is located in side car park whilst renovation works are taking place

Ticket office opening hours Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 20:00 Sunday: 08:30 to 18:30
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.

General services information +

Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Replacement transport stop at station entrance

Information Systems
  • Departure screens
  • Announcements

Passenger services +

Service Information
Ely station customer services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 09:00 to 17:00
Lost property contact details

URL: https://www.nationalrail.co.uk/

First class information +

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.

Station facilities +

Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information

There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

Trolleys Trolleys are available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are available.
Toilets information Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is available.
Post box A Post box is available.
Post box information

Post box is located on Platform 1

Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is not available.
Cashpoint information <p>Nearest ATM is at Tesco which is across the car park</p>
Bureau de change A bureau de change is not available.
Shops Shops are available.
Shops information

Newsagent on platform 1.  Large Tesco supermarket next door to the main car park

Showers Showers are not available.

Accessibility +

Facility Information
Helpline information A helpline is available.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Monday to Sunday: 08:00 to 20:00
Helpline contact details 0800 028 28 78

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information

On each platform

Staff help Staff help is available. Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
Staff help opening times Saturday: 05:15 to 01:00 Sunday: 08:00 to 01:00
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is not available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Details of nearest taxis are shown on station information poster

Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

This station has step free access to all platforms via a ramped subway.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are not present.

Car parking +

Station Car Park
Operator National Car Parks Ltd
Spaces 143
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: £6.50
  • Per hour: N/A
  • Daily: £7.50
  • Weekly: £30.00
  • Monthly: £113.00
  • Three monthly: £321.00
  • Six monthly: N/A
  • Annual: £1125.00
Contact details
Premium Bay
Operator National Car Parks Ltd
Spaces 9
Charges
  • Off peak: N/A
  • Per hour: N/A
  • Daily: N/A
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: £1600.00
Contact details 0345 050 7080

Bus connections +

Bus services available Bus services are not available.

Cycle storage +

Cycle storage available Cycle storage is available.
Storage type Compound, Stands
Spaces 330
Sheltered Yes
CCTV No
Storage location

In station car park

Other transport links +

Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is available.

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