Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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|Ticket office information||Located on the main concourse|
|Ticket office opening hours||Saturday: 03:40 to 01:00 Sunday: 03:40 to 01:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|London Fare Zone||Zone 1|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Replacement transport stop on either Liverpool Street (outside the station entrance), or beside Platform 10, depending on operational requirements
|London Liverpool Street station customer services||There is a customer services point at this station|
|Left luggage contact details||
Telephone: 020 3468 4552
|Lost property||Monday to Friday: 09:00 to 17:30|
|Lost property contact details||
Telephone: 0330 024 0215
There is no First Class Lounge at London Liverpool Street station
|Lounge opening hours||Monday to Sunday: 07:00 to 20:00|
|Refreshment facilities information||Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)|
|Toilets information||The Station Public toilets are located down the stairs, opposite platform 11. Accessible toilets and baby changing facilities are available adjacent to platform 10.
|Pay phone||Cards and coins|
|Public Wi-Fi||Find WiFi Hotspots around London Liverpool Street station|
|Post box information||Outside the station|
|Tourist information office|
|Cashpoint information||Located on concourse|
|Bureau de change|
|Shops information||Wide range of shops|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 08:00 to 20:00
|Helpline contact details||If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.|
|Customer help points available|
|Customer help points information||
Yes, help is available 24 hours a day. It can be found from the Rail Information Point, Network Rail Station Reception or any member of station staff. Or by telephoning 020 7295 2789 (Monday - Friday 0700-1900) or by ringing 07788 924 382 after 19:00.
|Staff help||Open during station opening hours.|
|Staff help opening times||Monday to Friday: 04:00 to 01:00 Saturday: 04:00 to 01:00 Sunday: 04:00 to 01:00|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
Accessible taxis are available at the taxi rank along platform 10 (during station opening hours) and outside the station entrance (during station closing hours)
|Accessible public pay phones||
|National key toilets|
|Step free access coverage||
All the platforms are on the same level. There are lifts and escalators available to get to the Liverpool Street bus station and shops.
|Impaired mobility set down|
Yes by entering station via Primrose Street next to platform 10. Please ask at the Network Rail Station Reception, adjacent to Platform 10 for mobility assistance. You can also telephone to book in advance on 020 7295 2789 (Monday - Friday 0700-1900) or 07788 924 382. It is preferred if assistance is booked 24 hours in advanced of travel.
|Ticket gates information||Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
|Car parking available|
|Bus services available|
|Bus services information||
Buses are located out the station and are accessible via lift on main concourse. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
|Cycle storage available|
|Storage location||Inside station next to taxi rank alongside platform 10 and outside Bishopsgate entrance|
|Taxi rank available|
|Taxi rank information||
Taxis are available at the taxi rank along platform 10 (during station opening hours) and outside the station entrance on Liverpool Street (during station closing hours).
Train services run direct to Stansted airport www.stanstedexpress.com
Train services available to Harwich International