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|Ticket office information||
On main concourse.
|Ticket office opening hours||Monday to Friday: 07:15 to 17:15 Saturday: 07:45 to 16:30 Sunday: 08:00 to 16:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Pick Up / Drop Off at Bus Stand E outside the Principal Hotel
|York station customer services||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
|Lost property||Monday to Friday: 09:00 to 16:00|
|Lost property contact details||
Telephone: 03457 225333
|Lounge opening hours|
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
|Refreshment facilities information||Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping|
|Toilets information||The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.|
|Public Wi-Fi||Find WiFi Hotspots around York station|
|Post box information||Outside the station|
|Tourist information office|
|Cashpoint information||Located on concourse|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||03457 225 225 or 18001 03457 225 225 (Text relay service)|
|Customer help points available|
|Customer help points information||
Located at the front of the Station
|Staff help||When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.|
|Staff help opening times||Monday to Sunday: 24 Hours a Day Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day|
|Accessible ticket machines|
|Accessible ticket machines information||
Accessible machines are available on the main concourse
|Accessible ticket office counter|
|Accessible ticket office counter information||
Available during Travel Centre opening times
|Ramp for train access|
No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
|Impaired mobility set down|
|Station Car Park|
|Operator||London North Eastern Railway|
|Station Short Stay Car Park|
|Operator||London North Eastern Railway|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Compound, Stands, Wheel Racks|
Within station, within car park, and next to the ticket office
|Taxi rank available|
|Taxi rank information||
York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
Station Taxis 01904 623 332
When York Station first opened in 1877, it was the largest train station in the world. While its 11 platforms can’t boast that accolade today, it’s still a vital junction that connects a huge portion of the UK. Sitting between London and Edinburgh, this historic city is an idealistic gateway between England’s capital and central Scotland. Its history and iconic glass roof make it one of the most stunning train stations in the UK.
CrossCountry services routes in and out of York from many of the UK’s biggest towns and cities, including York to Edinburgh, Doncaster to York, Birmingham to York, Glasgow to York, and Durham to York.
A bundle of British culture and heritage, York is one of the UK’s oldest cities. Its cobbled streets and cute, narrow pathways tell the tale of the city’s rich history, while stunning architecture and bustling markets mean you’re never short of something to see and do. A train to York will give you access to quiet antique shops, traditional pubs, and fascinating museums – much of which can be explored in a day. This history seamlessly intertwines with hipster cafes and university bars, making it one of the most attractive cities in the UK.
From history to horse racing, culture has played a huge role in York’s success as a city. York Dungeons, the York Museum, and the York Art Gallery are all key sights to see if you’re interest in the city’s diverse history. If it’s a show you’re after, you won’t find many better than at The York Theatre Royal and The Grand Opera House. Alternatively, if it’s a night out you’re after, a quality university means there are plenty of bars and clubs scattered along York’s cobbled streets.
York’s shopping scene caters for all needs. Your favourite high street brands can be found dotted around the city, or you can head to York Designer Outlet for an indoor shopping experience. The city has an unrivalled collection of independent stores, tucked around every street corner. Discover second-hand charity shops, fashion boutiques, and hand-crafted jewellery shops wherever you walk. Retro shops can be found in abundance – whether you’re searching for clothes, books, or jewellery, you’re bound to find something in York.
If you’re a chocaholic, you’ve no doubt heard of York’s history with the cocoa bean. Home to Terry’s, the city has a proud history of chocolate making, which you can learn about in one of the many sweet and chocolate shops it’s home to. Cafes play a huge part in York’s food and drink scene, and there’s nothing better than relaxing at one of its traditional tearooms after a day of sightseeing. For an evening meal, you’ll find an array of multicultural cuisines on offer, from Nepali to Chinese.
York train station is just a short ten-minute walk to the city centre. You’ll pass through the ancient city walls and cross the river Ouse along the way.
York museum is just a short six-minute walk from York train station.
When it was built, York Station was the biggest train station in the world. Today, it’s still a large station with 11 platforms and a large range of modern facilities.
Unfortunately, York train station doesn’t have luggage storage facilities. However, there are places nearby where you can leave your luggage, such as Left Luggage York.
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