York Train Station
York Train Station
Address
York StationStation Road
York
North Yorkshire
YO24 1AB Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 20:00 Sunday: 08:00 to 18:00 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
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| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
Pick Up / Drop Off at Bus Stand E outside the Milner York |
| Information Systems |
|
| Service | Information |
|---|---|
| York Station customer services |
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. This station has Secure Station Accreditation |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Friday: 09:00 to 16:00
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 03457 225333 |
| Facility | Information |
|---|---|
| Lounge |
Opening hours Monday - Saturday 06:00 - 20:00 Sunday 08:00 - 19:00 Location: On Platform 3. Tickets Accepted in LNER First Class Lounge:
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information. Wi-Fi: Yes Showers: No Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items. |
| Lounge opening hours | Monday: 06:00 to 20:00 Sunday: 08:00 to 19:00 |
| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping |
| Toilets |
|
| Baby changing |
|
| Pay phone |
Cards
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
03457 225 225 or 18001 03457 225 225 (Text relay service) |
| Customer help points |
Located at the front of the Station |
| Staff help |
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. |
| Staff help opening times | Monday to Sunday:24 Hours a Day Monday to Friday:24 Hours a Day Saturday:24 Hours a Day Sunday:24 Hours a Day |
| Accessible ticket machines |
Accessible machines are available on the main concourse |
| Accessible ticket office counter |
Available during Travel Centre opening times |
| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
|
| Step free access coverage |
Whole Station
This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Station Short Stay Car Park | |
|---|---|
| Operator | London North Eastern Railway |
| Spaces | 30 |
| Contact details | https://www.nationalrail.co.uk/ |
| York Station Long Stay Car Park | |
|---|---|
| Operator | London North Eastern Railway |
| Opening times |
|
| Contact details |
https://www.lner.co.uk/
The station long stay car park will be closed until further notice. This is part of the York Station Gateway Project, where Network Rail will construct a new multi-storey car park on the site. Parking for Blue Badge holders is available in the short stay car park. All other users must find alternative facilities and allow extra time for travel. For other locations visit York.gov.uk/CarParks. |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Compounds, Stands, Racks |
| Spaces | 626 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | Within station, within car park, and next to the ticket office |
| Streamline | Phone 01904 656565 |
| Fleetways | Phone 01904 365365 |
Further information
York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
Station Taxis 01904 623 332
| Transport | Information |
|---|---|
| Airport available |
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| Port available |
|
When York Station first opened in 1877, it was the largest train station in the world. While its 11 platforms can’t boast that accolade today, it’s still a vital junction that connects a huge portion of the UK. Sitting between London and Edinburgh, this historic city is an idealistic gateway between England’s capital and central Scotland. Its history and iconic glass roof make it one of the most stunning train stations in the UK.
CrossCountry services routes in and out of York from many of the UK’s biggest towns and cities, including York to Edinburgh, Doncaster to York, Birmingham to York, Glasgow to York, and Durham to York.
Things to do in York
A bundle of British culture and heritage, York is one of the UK’s oldest cities. Its cobbled streets and cute, narrow pathways tell the tale of the city’s rich history, while stunning architecture and bustling markets mean you’re never short of something to see and do. A train to York will give you access to quiet antique shops, traditional pubs, and fascinating museums – much of which can be explored in a day. This history seamlessly intertwines with hipster cafes and university bars, making it one of the most attractive cities in the UK.
From history to horse racing, culture has played a huge role in York’s success as a city. York Dungeons, the York Museum, and the York Art Gallery are all key sights to see if you’re interest in the city’s diverse history. If it’s a show you’re after, you won’t find many better than at The York Theatre Royal and The Grand Opera House. Alternatively, if it’s a night out you’re after, a quality university means there are plenty of bars and clubs scattered along York’s cobbled streets.
York’s shopping scene caters for all needs. Your favourite high street brands can be found dotted around the city, or you can head to York Designer Outlet for an indoor shopping experience. The city has an unrivalled collection of independent stores, tucked around every street corner. Discover second-hand charity shops, fashion boutiques, and hand-crafted jewellery shops wherever you walk. Retro shops can be found in abundance – whether you’re searching for clothes, books, or jewellery, you’re bound to find something in York.
If you’re a chocaholic, you’ve no doubt heard of York’s history with the cocoa bean. Home to Terry’s, the city has a proud history of chocolate making, which you can learn about in one of the many sweet and chocolate shops it’s home to. Cafes play a huge part in York’s food and drink scene, and there’s nothing better than relaxing at one of its traditional tearooms after a day of sightseeing. For an evening meal, you’ll find an array of multicultural cuisines on offer, from Nepali to Chinese.
FAQs
York train station is just a short ten-minute walk to the city centre. You’ll pass through the ancient city walls and cross the river Ouse along the way.
York museum is just a short six-minute walk from York train station.
When it was built, York Station was the biggest train station in the world. Today, it’s still a large station with 11 platforms and a large range of modern facilities.
Unfortunately, York train station doesn’t have luggage storage facilities. However, there are places nearby where you can leave your luggage, such as Left Luggage York.
