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Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

Industrial action announced for Saturday 13, Thursday 18 and Saturday 20 August -  more information.

Due to strike action by the ASLEF union, there will be no CrossCountry services running on Saturday 13 August - more information

British Sign Language (BSL)

InSignLanguage Video Relay

InSignLanguage Video Relay provides an online BSL interpreter between you and our Customer Relations team.

The service is available throughout our Customer Relations team's opening hours

To use this service, you will need a computer, tablet or smart phone with video calling capability and an internet connection. Please note when calling using mobile data, you will be charged by your network provider.

To contact our team and an interpreter, please follow the steps below:

  1. Visit the following this link: InSignLanguage BSL Interpreter.
  2. Connect to an InSignLanguage interpreter, the interpreter will already know you are connecting from CrossCountry.
  3. You will be connected with our Customer Service team and an InSignLanguage interpreter.

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