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Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information

We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

British Sign Language (BSL)

InSignLanguage Video Relay

InSignLanguage Video Relay provides an online BSL interpreter between you and our Customer Relations team.

The service is available throughout our Customer Relations team's opening hours

To use this service, you will need a computer, tablet or smart phone with video calling capability and an internet connection. Please note when calling using mobile data, you will be charged by your network provider.

To contact our team and an interpreter, please follow the steps below:

  1. Visit the following this link: InSignLanguage BSL Interpreter.
  2. Connect to an InSignLanguage interpreter, the interpreter will already know you are connecting from CrossCountry.
  3. You will be connected with our Customer Service team and an InSignLanguage interpreter.


Signly adds synchronous in-vision sign language to websites for individuals who are deaf and favour sign language over written English. This website offers the Signly service for a number of pages across the site. To use the Signly tool, please visit a translated page and use the Signly tool in the bottom right of the screen.


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