We are currently having problems with our Journey Care phone lines.
We are currently facing technical difficulties with our Journey Care phone lines for Passenger Assistance. If you require our Journey Care team, please call our Customer Relations team on 0344 736 9123 (option 3) who will be able to assist further. We apologise for any inconvenience this may cause.
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
This policy outlines the personal data we collect from you, or that you provide to us and how we will process it. Please read it carefully as it should help you understand how we collect and use your personal information.
We may collect and process the following data about you:
A cookie is a small data file which is transferred to the cookie file of your web browser. Each browser saves its own cookies so if you visit our website on a Chrome browser and search for a journey and then later visit our site on the same computer but on a Firefox browser, this journey won't be remembered. If you go back to the Chrome browser, your recent searches will be remembered and displayed to you.
Cookies are harmless text files. They can't look into your computer or read any personal information or other material on your hard drive. Cookies can't carry viruses or install anything harmful on your computer.
There are two types of cookies we use on our site, session cookies and persistent cookies.
Session cookies are temporary cookies that remain in the cookie file of your browser until you close the browser. Persistent cookies which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Session cookies allow us to carry information across pages of our site and avoid you having to re-enter information. They also allow you to access stored information - for instance if you search for a journey from Manchester Piccadilly to Birmingham on our homepage, a session cookie will remember this information when you click on the search button and we can then pass it through to our booking pages.
Persistent cookies help us recognise you as a unique visitor (but just as a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests. An example of a persistent cookie is when you opt for our site to remember your login details. The persistent cookie would be used to store your email address so you don't have to enter it in every time.
Our website may contain electronic images known as web beacons which allow us to count users who have visited those pages. Web beacons are not used to access your personally identifiable information on our site. They are a technique to compile aggregated statistics about our website's usage. Web beacons collect only a limited set of information including a cookie number, time and date of a page view and a description of the page on which the web beacon resides.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access
You have the right to ask us not to process your personal data for marketing purposes (usually by ticking/un-ticking a box on a form). We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can always refuse this at any time by contacting us at email@example.com
Our site may, from time to time, contain links to and from the websites of our members, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites as we can't control how they use your data.
You can unsubscribe at any time from our e-mails by simply clicking on the unsubscribe link at the bottom of any e-mail you receive from us and confirming your unsubscribe request. Alternatively, if you have an online account with CrossCountry, you can change your preferences in the 'My Details' section, once you are signed in to your account. If you experience any problems when trying to unsubscribe, you can contact our Customer Relations team.