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Due to significant disruption on GWR, TransPennine Express & LNER services, our services are expected to be busier than usual today. All our services will continue to operate as planned. We are doing everything we can to accommodate passengers. Additional services have been put in place to support GWR on 10 May. Please see here for details.
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We have a very limited amount of space on our trains to store luggage, here is some advice on how to make your journey with us as smooth as possible. Remember, you need to be able to carry your luggage and lift it on and off the train.
We strongly recommend that you bring one item of luggage, which measures a maximum of 90cm by 70cm by 30cm, because of the limited amount of storage space on board our trains. A handbag, small rucksack or satchel bag can be stored under the seat in front of you or on your lap. Soft bags and small cases are easier to store and will be more secure in the overhead racks. Pushchairs are welcome on board, please fold before boarding the train and store with luggage.
Any luggage in excess of this may be subject to an additional charge on board our services, in line with the National Rail Conditions of Travel.
Please ask permission from the Train Manager before boarding with large items of luggage. Large items of luggage, such as skis, can only be taken on board if they are able to be safely stored in the luggage area and if this has been agreed with the Train Manager. However, surfboards and snowboards cannot be taken on board our services.
All of our trains have storage available:
Handbags and small shopping bags are suitable to store under a seat.
Rucksacks and hand luggage can find adequate space in the overhead racks.
Larger suitcases and large rucksacks can be stored in the carriage luggage area.
Our Voyager trains have a dedicated luggage area in Coach D for easy storage of larger bags.
If you are travelling far with a large amount of luggage, Coach D is the place to be
If you do have a large amount of luggage, as a CrossCountry customer, you are entitled to a 15% discount on your Carrymyluggage.com booking. The Carrymyluggage.com service provides luggage delivery services on weekdays throughout the UK. The 'door to door' facility can remove the inconvenience and struggle normally associated with luggage, allowing you to start enjoying your journey sooner.
To receive this offer or find out more visit Carrymyluggage.com or call 0845 009 0362 and quote 'XC101'.