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Birmingham New Street Train Station
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Your journey
Going departing after
Birmingham New Street Train Station
Address
Birmingham New Street StationStation Street
Birmingham
West Midlands
B2 4QA Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
Buying tickets and collecting them -
| Facility | Information |
|---|---|
| Ticket office information | On the main concourse next to WH Smiths |
| Ticket office opening hours | Saturday: 05:15 to 21:00 Sunday: 08:00 to 21:00 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
General services information +
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Information Systems |
|
Passenger services +
| Service | Information |
|---|---|
| Birmingham New Street station customer services |
Luggage received from terminated trains at Birmingham New Street only |
| Left luggage |
|
| Left luggage contact details |
Telephone: 0121 314 0901 |
| Lost property |
Monday to Friday: 09:00 to 17:30
|
| Lost property contact details |
URL: http://www.lostproperty.org/locations.php Telephone: 0330 024 0215 |
First class information +
| Facility | Information |
|---|---|
| Lounge |
Located On the paid concourse between Platforms 3 & 4 Tickets Accepted Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available |
| Lounge opening hours | Monday to Friday: 06:15 to 19:45 Saturday: 08:00 to 18:00 Sunday: 10:00 to 18:00 |
Station facilities +
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Waiting room information | There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating |
| Trolleys |
|
| Refreshment facilities |
|
| Refreshment facilities information | Food & drink available throughout the station. Rehydration and water refill points are available throughout the station. |
| Toilets |
|
| Toilets information | Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between:
|
| Baby changing |
|
| Pay phone |
Cards and coins
|
| Public Wi-Fi |
Find WiFi Hotspots around Birmingham New Street station |
| Post box |
|
| Post box information | No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA |
| Tourist information office |
|
| Cashpoint |
|
| Cashpoint information | ATM machines are located on the paid concourse |
| Bureau de change |
|
| Shops |
|
| Shops information |
|
| Showers |
|
Accessibility +
| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details | If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
| Customer help points available |
|
| Customer help points information | Available at Customer Reception and station floorwalkers |
| Staff help |
Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen. |
| Staff help opening times | Monday to Sunday: 07:30 to 23:59 |
| Accessible ticket machines |
|
| Accessible ticket machines information | Staff available to assist where required. |
| Accessible ticket office counter |
|
| Accessible ticket office counter information | Floorwalkers are available to assist all customers |
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi |
| Accessible public pay phones |
Located opposite Network Rail Reception on the main concourse |
| National key toilets |
|
| Step free access coverage |
Whole Station
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators |
| Impaired mobility set down |
|
| Disabled parking |
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator:
|
| Wheelchairs |
|
| Ticket gates |
|
| Ticket gates information | Wide gates are available for wheelchair users, buggy's and passengers with luggage. |
Car parking +
| Short Stay Car Park | |
|---|---|
| Operator | APCOA Parking (UK) Limited |
| Spaces | 38 |
| Opening times |
|
| Charges |
|
| Contact details |
0345 077 4224
For car park charges see |
Bus connections +
| Bus services available |
|
| Bus services information |
There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214. |
Cycle storage +
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 58 |
| Sheltered | Yes |
| CCTV | Yes |
Other transport links +
| Transport | Information |
|---|---|
| Taxi rank available |
|
| Taxi rank information |
Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi |
| Airport available |
|
| Airport information | Regular train service to Birmingham International. 10 - 15 minute journey |
| Port available |
|
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