Birmingham New Street Train Station
Birmingham New Street Train Station
Address
Birmingham New Street StationStation Street
Birmingham
West Midlands
B2 4QA Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday: 05:15 to 23:00 Sunday: 08:00 to 23:00 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Information Systems |
|
| Service | Information |
|---|---|
| Birmingham New Street Station customer services |
Luggage received from terminated trains at Birmingham New Street only |
| Left luggage |
|
| Left luggage contact details |
Telephone: 0121 314 0901 |
| Lost property |
Monday to Friday: 09:00 to 17:30
|
| Lost property contact details |
URL: https://www.lostproperty.org/locations.php Telephone: 0330 024 0215 |
| Facility | Information |
|---|---|
| Lounge |
Located On the paid concourse between Platforms 3 & 4 Tickets Accepted Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available |
| Lounge opening hours | Monday to Friday: 06:15 to 19:45 Saturday: 08:00 to 18:00 Sunday: 10:00 to 18:00 |
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station. |
| Toilets |
|
| Baby changing |
|
| Pay phone |
Cards
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
| Customer help points |
Available at Customer Reception and station floorwalkers |
| Staff help |
Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen. |
| Staff help opening times | Monday to Sunday: 07:30 to 23:59 |
| Accessible ticket machines |
|
| Accessible ticket office counter |
Floorwalkers are available to assist all customers |
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators |
| Impaired mobility set down |
|
| Disabled parking |
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator:
|
| Wheelchairs |
|
| Ticket gates |
|
| Short Stay Car Park | |
|---|---|
| Operator | APCOA Parking (UK) Limited |
| Spaces | 38 |
| Opening times |
|
| Contact details | 0345 077 4224 https://www.apcoa.co.uk |
| Bus services available |
|
| Bus services information |
There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214. |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 58 |
| Sheltered | Yes |
| CCTV | True |
| TOA - Wheelchair friendly | Phone 0121 427 8888 |
| Radio | Phone 0121 685 8888 |
Further information
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
| Transport | Information |
|---|---|
| Airport available |
Regular train service to Birmingham International. 10 - 15 minute journey |
| Port available |
|
If you're looking to get a train to Birmingham, you will likely be travelling to the spectacular Birmingham New Street Station, the central station in the UK's second city. Initially built in 1854, the station has gone through some vast redevelopments in its time, with the most recent costing a reported £550m in 2015. With a brand new concourse, exterior façade, and entrance, Birmingham New Street offers just as much in terms of architectural beauty and is it does practical functionality.
As Birmingham is the home of CrossCountry, we run many different services in and out of Birmingham New Street, with Birmingham to Manchester, Birmingham to Edinburgh, Birmingham to Nottingham, and Birmingham to Leicester being some of the most popular.
Need more information on traveling in and around the city? Check out our trains to Birmingham page.
Things to do near Birmingham New Street Station
Whether you're traveling with friends, family, significant other, or solo, you won't be left short of exciting things to do in Britain's second-largest city. Get a train to Birmingham to explore this vibrant city from jaw-dropping galleries, world-class events, and snazzy bars and restaurants.
Birmingham has a vast range of shopping centres and is known as one of the best shopping cities in the UK. As you arrive at Birmingham New Street, you'll be under the same roof as Grand Central and a convenient three-minute walk to the Bullring, meaning a shopping trip here is effortless. If you're looking for something sparkly, the Jewellery Quarter is the UK's centre for jewellery and is packed with fine food and swanky bars. For a more traditional and picturesque shopping experience, filled with local and independent stores, explore the Great Western Arcade.
The city's rich history and culture make Birmingham a hub of fantastic museums, galleries, and attractions, making it a welcoming destination for all types of travellers and tourists. The only trouble is you may run out of time to do everything! If you're looking to spend the evening out, a must-do is to book an event in the Theatreland area, where you'll find fantastic comedy clubs, the UK's busiest theatre, and countries oldest working cinema. If you're with the family, there are tonnes of great family days out in Birmingham, with a must being Cadbury World, or for free things to do, head to the Thinktank Science Museum.
After shopping till you drop and spending the evening in hysterics at a comedy club, you'll have surely worked up an appetite. Well, the fantastic multi-culture of Birmingham means it has a bustling food scene. Depending on what part of Asia you'd like to taste, we recommend Birmingham's Balti Triangle for a delicious curry or the Chinese Quarter for some of the midland's best Dim Sum. But it doesn't stop there; you could go Greek, Italian, Ethiopian, or Jamaican – whatever tickles your fancy. If you're looking to go for some drinks, Birmingham is packed with exciting bars and great nights out, with some tremendous secret bars, too.
FAQs
There are 12 platforms at Birmingham New Street Station, with routes connecting throughout the country. All platforms are also wheelchair accessible.
The easiest and fastest way to Birmingham Moor Street from Birmingham New Street is by foot and should take approximately six minutes.
There is a direct train from Birmingham New Street to Birmingham International, the closest station to the NEC. In total, the journey should take around 30 to 40 minutes.
If you're looking to spend the day in the Bullring, Birmingham New Street is only a short three-minute walk away and is even connected to Grand Central - another of Birmingham’s great shopping centres.
