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|Ticket office opening hours||
On the main concourse next to WH Smiths
Saturday: 05:15 to 21:00
Sunday: 08:00 to 21:00
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Birmingham New Street station customer services||
Luggage received from terminated trains at Birmingham New Street only
|Lost property (at the station)|
|British Transport Police||0800 40 50 40|
On the paid concourse between Platforms 3 & 4
Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Tea, coffee, soft drinks.
Wi-Fi is available
No showers are available
|Tourist information office|
|Bureau de change|
JourneyCare available at the station
|Customer help points|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit traintaxi.
|Accessible public pay phones||
Located opposite Network Rail Reception on the main concourse
|National key toilets|
|Step free access coverage||Whole Station|
|Impaired mobility set down|
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:
|Cycle storage availability||