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Birmingham New Street Train Station

Journey details

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    Birmingham New Street Train Station

    Address

    Birmingham New Street Station
    Station Street
    Birmingham
    West Midlands
    B2 4QA
    Get directions in Google Maps

    Station overview

    A ticket office is available. Ticket office
    Baby changing facilities are available. Baby changing facilities
    A ticket machine is available. Ticket machine
    A waiting room is available. Waiting room
    Wheelchairs are available. Wheelchairs
    Wi-Fi is available. Wi-Fi
    A phone box is available. Phone box
    Toilets are available. Toilets
     
    Time
    Destination
    Platform

    Buying tickets and collecting them -

    Facility Information
    Ticket office opening hours

    On the main concourse next to WH Smiths

    Saturday: 05:15 to 21:00

    Sunday: 08:00 to 21:00
    Self service ticket machines A ticket machine is available.
    Collection of pre-purchased tickets Collection of pre-purchased tickets is available.

    General services information +

    Service Information
    Birmingham New Street station customer services

    Luggage received from terminated trains at Birmingham New Street only

    Left luggage Left luggage is available.
    Lost property (at the station) Lost property is available at the station.
    British Transport Police 0800 40 50 40

    First class information +

    Facility Information
    Lounge A first class lounge is available.

    Located

    On the paid concourse between Platforms 3 & 4

    Tickets Accepted

    Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.

    Facilities

    Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

    Refreshments

    Tea, coffee, soft drinks.

    Wi-Fi

    Wi-Fi is available

    Showers

    No showers are available

    Station facilities +

    Facility Information
    Seating area A seating area is not available.
    Waiting rooms Waiting rooms are available.
    Trolleys Trolleys are not available.
    Refreshment facilities Refreshment facilities are available.
    Toilets Toilets are available.
    Baby changing Baby changing facilities are available.
    Pay phone Pay phones are available.
    Public Wi-Fi Wi-Fi is available.
    Post box A Post box is not available.
    Tourist information office A tourist information office is not available.
    Cashpoint A cashpoint is available.
    Bureau de change A bureau de change is not available.
    Shops Shops are available.

    Accesibility +

    Facility Information
    Helpline

    JourneyCare available at the station
    Customer help points Customer help points are available.
    Staff help Staff help is available.
    Accessible ticket machines Accessible ticket machines are not available.
    Accessible ticket office counter An accessible ticket office counter is available.
    Induction loop An induction loop is available.
    Ramp for train access A ramp for train access is available.
    Accessible taxis

    Taxis drop off within the 'drop & go' off the Hill Street entrance.

    The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

    All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

    For more information visit Traintaxi
    Accessible public pay phones

    Located opposite Network Rail Reception on the main concourse
    National key toilets National key toilets are available.
    Step free access coverage Whole Station
    Impaired mobility set down Impaired mobility set down Machine is available.
    Disabled parking

    Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

    Alternatively, please contact Passenger Assist of the relevant train operator:

    • West Midlands Railway - 0800 024 8998
    • Avanti West Coast - 0800 0158 123
    Wheelchairs Wheelchairs are available.

    Transport links +

    Facility Information
    Cycle storage availability
    • Spaces: 58
    • Sheltered: Yes
    • CCTV: Yes
    Car park A car park is available.
    Taxi rank A taxi rank is available.
    Bus services Bus services are available.

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