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Birmingham New Street Train Station

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Birmingham New Street Train Station


Birmingham New Street Station
Station Street
West Midlands
B2 4QA
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
Facility Information
Ticket office information

On the main concourse next to WH Smiths

Ticket office opening hours Saturday: 05:15 to 21:00 Sunday: 08:00 to 21:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Information Systems
  • Departure screens
  • Announcements
  • Arrival screens
Service Information
Birmingham New Street station customer services

Luggage received from terminated trains at Birmingham New Street only

Left luggage Left luggage is available.
Left luggage contact details

Telephone: 0121 314 0901


Lost property Lost property is available at the station. Monday to Friday: 09:00 to 17:30
Lost property contact details


Telephone: 0330 024 0215

Facility Information
Lounge A first class lounge is available.


On the paid concourse between Platforms 3 & 4

Tickets Accepted

Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.


Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.


Tea, coffee, soft drinks.


Wi-Fi is available


No showers are available

Lounge opening hours Monday to Friday: 06:15 to 19:45 Saturday: 08:00 to 18:00 Sunday: 10:00 to 18:00
Facility Information
Seating area A seating area is not available.
Waiting rooms Waiting rooms are available.
Waiting room information There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Toilets Toilets are available.
Toilets information

Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

These are located between:

  • Platforms 2 - 3a (Blue Lounge)
  • Platforms 10 - 11a (Yellow Lounge)
  • Platforms 10 - 11b (Red Lounge)
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available. Find WiFi Hotspots around Birmingham New Street station
Post box A Post box is not available.
Post box information No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Cashpoint information ATM machines are located on the paid concourse
Bureau de change A bureau de change is not available.
Shops Shops are available.
Shops information
  • Boots located on the main concourse, before the ticket barrier  
  • Camden Food located beyond the ticket barrier 
  • Costa located beyond the ticket barrier next to Platform 5b escalator 
  • Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 
  • M&S Food located on the main concourse 
  • Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 
  • The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 
  • W H Smith located on the main concourse, before the ticket barrier
Showers Showers are not available.
Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline contact details If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.


Customer help points available Customer help points are available.
Customer help points information

Available at Customer Reception and station floorwalkers

Staff help Staff help is available.

Journey Care assistance is available prior to travel via the relevant Train Operator:

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Staff help opening times Monday to Sunday: 07:30 to 23:59
Accessible ticket machines Accessible ticket machines are not available.
Accessible ticket machines information

Staff available to assist where required.

Accessible ticket office counter An accessible ticket office counter is available.
Accessible ticket office counter information

Floorwalkers are available to assist all customers

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit Traintaxi

Accessible public pay phones

Located opposite Network Rail Reception on the main concourse

National key toilets National key toilets are available.
Step free access coverage Whole Station

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

Alternatively, please contact Passenger Assist of the relevant train operator:

  • West Midlands Railway - 0800 024 8998
  • Avanti West Coast - 0800 0158 123
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Ticket gates information

Wide gates are available for wheelchair users, buggy's and passengers with luggage. 

Short Stay Car Park
Operator APCOA Parking (UK) Limited
Spaces 38
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
  • Off peak: N/A
  • Per hour: N/A
  • Daily: N/A
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: N/A
Contact details 0345 077 4224
Bus services available Bus services are available.
Bus services information

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.


For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 58
Sheltered Yes
Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

For more information visit Traintaxi

Airport available Airport information is available.
Airport information

Regular train service to Birmingham International. 10 - 15 minute journey

Port available Port information is available.

If you're looking to get a train to Birmingham, you will likely be travelling to the spectacular Birmingham New Street Station, the central station in the UK's second city. Initially built in 1854, the station has gone through some vast redevelopments in its time, with the most recent costing a reported £550m in 2015. With a brand new concourse, exterior façade, and entrance, Birmingham New Street offers just as much in terms of architectural beauty and is it does practical functionality.

As Birmingham is the home of CrossCountry, we run many different services in and out of Birmingham New Street, with Birmingham to ManchesterBirmingham to EdinburghBirmingham to Nottingham, and Birmingham to Leicester being some of the most popular.

Need more information on traveling in and around the city? Check out our trains to Birmingham page.

Things to do near Birmingham New Street Station

Whether you're traveling with friends, family, significant other, or solo, you won't be left short of exciting things to do in Britain's second-largest city. Get a train to Birmingham to explore this vibrant city from jaw-dropping galleries, world-class events, and snazzy bars and restaurants.

Birmingham has a vast range of shopping centres and is known as one of the best shopping cities in the UK. As you arrive at Birmingham New Street, you'll be under the same roof as Grand Central and a convenient three-minute walk to the Bullring, meaning a shopping trip here is effortless. If you're looking for something sparkly, the Jewellery Quarter is the UK's centre for jewellery and is packed with fine food and swanky bars. For a more traditional and picturesque shopping experience, filled with local and independent stores, explore the Great Western Arcade.

The city's rich history and culture make Birmingham a hub of fantastic museums, galleries, and attractions, making it a welcoming destination for all types of travellers and tourists. The only trouble is you may run out of time to do everything! If you're looking to spend the evening out, a must-do is to book an event in the Theatreland area, where you'll find fantastic comedy clubs, the UK's busiest theatre, and countries oldest working cinema. If you're with the family, there are tonnes of great family days out in Birmingham, with a must being Cadbury World, or for free things to do, head to the Thinktank Science Museum. 

After shopping till you drop and spending the evening in hysterics at a comedy club, you'll have surely worked up an appetite. Well, the fantastic multi-culture of Birmingham means it has a bustling food scene. Depending on what part of Asia you'd like to taste, we recommend Birmingham's Balti Triangle for a delicious curry or the Chinese Quarter for some of the midland's best Dim Sum. But it doesn't stop there; you could go Greek, Italian, Ethiopian, or Jamaican – whatever tickles your fancy. If you're looking to go for some drinks, Birmingham is packed with exciting bars and great nights out, with some tremendous secret bars, too. 


How many platforms at Birmingham New Street?

There are 12 platforms at Birmingham New Street Station, with routes connecting throughout the country. All platforms are also wheelchair accessible.

How far is Birmingham New Street to Moor Street?

The easiest and fastest way to Birmingham Moor Street from Birmingham New Street is by foot and should take approximately six minutes.

How to get to the NEC from Birmingham New Street?

There is a direct train from Birmingham New Street to Birmingham International, the closest station to the NEC. In total, the journey should take around 30 to 40 minutes.

How far is it from Birmingham New Street to the Bullring?

If you're looking to spend the day in the Bullring, Birmingham New Street is only a short three-minute walk away and is even connected to Grand Central - another of Birmingham’s great shopping centres.


Best Comedy Clubs Birmingham

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