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Birmingham New Street Train Station

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Birmingham New Street Train Station


Birmingham New Street Station
Station Street
West Midlands
B2 4QA
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets

Buying tickets and collecting them -

Facility Information
Ticket office information

On the main concourse next to WH Smiths

Ticket office opening hours Saturday: 05:15 to 21:00 Sunday: 08:00 to 21:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.

General services information +

Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Information Systems
  • Departure screens
  • Announcements
  • Arrival screens

Passenger services +

Service Information
Birmingham New Street station customer services

Luggage received from terminated trains at Birmingham New Street only

Left luggage Left luggage is available.
Left luggage contact details

Telephone: 0121 314 0901

URL: https://www.left-baggage.co.uk/index/locations

Lost property Lost property is available at the station. Monday to Friday: 09:00 to 17:30
Lost property contact details

URL: http://www.lostproperty.org/locations.php

Telephone: 0330 024 0215

First class information +

Facility Information
Lounge A first class lounge is available.


On the paid concourse between Platforms 3 & 4

Tickets Accepted

Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.


Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.


Tea, coffee, soft drinks.


Wi-Fi is available


No showers are available

Lounge opening hours Monday to Friday: 06:15 to 19:45 Saturday: 08:00 to 18:00 Sunday: 10:00 to 18:00

Station facilities +

Facility Information
Seating area A seating area is not available.
Waiting rooms Waiting rooms are available.
Waiting room information There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Toilets Toilets are available.
Toilets information

Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

These are located between:

  • Platforms 2 - 3a (Blue Lounge)
  • Platforms 10 - 11a (Yellow Lounge)
  • Platforms 10 - 11b (Red Lounge)
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available. Find WiFi Hotspots around Birmingham New Street station
Post box A Post box is not available.
Post box information No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Cashpoint information ATM machines are located on the paid concourse
Bureau de change A bureau de change is not available.
Shops Shops are available.
Shops information
  • Boots located on the main concourse, before the ticket barrier  
  • Camden Food located beyond the ticket barrier 
  • Costa located beyond the ticket barrier next to Platform 5b escalator 
  • Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 
  • M&S Food located on the main concourse 
  • Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 
  • The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 
  • W H Smith located on the main concourse, before the ticket barrier
Showers Showers are not available.

Accessibility +

Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline contact details If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information

Available at Customer Reception and station floorwalkers

Staff help Staff help is available.

Journey Care assistance is available prior to travel via the relevant Train Operator:

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Staff help opening times Monday to Sunday: 07:30 to 23:59
Accessible ticket machines Accessible ticket machines are not available.
Accessible ticket machines information

Staff available to assist where required.

Accessible ticket office counter An accessible ticket office counter is available.
Accessible ticket office counter information

Floorwalkers are available to assist all customers

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit Traintaxi

Accessible public pay phones

Located opposite Network Rail Reception on the main concourse

National key toilets National key toilets are available.
Step free access coverage Whole Station

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

Alternatively, please contact Passenger Assist of the relevant train operator:

  • West Midlands Railway - 0800 024 8998
  • Avanti West Coast - 0800 0158 123
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Ticket gates information

Wide gates are available for wheelchair users, buggy's and passengers with luggage. 

Car parking +

Short Stay Car Park
Operator APCOA Parking (UK) Limited
Spaces 38
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
  • Off peak: N/A
  • Per hour: N/A
  • Daily: N/A
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: N/A
Contact details 0345 077 4224

For car park charges see

Parking at New Street station 

Bus connections +

Bus services available Bus services are available.
Bus services information

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.


For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.

Cycle storage +

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 58
Sheltered Yes

Other transport links +

Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

For more information visit Traintaxi

Airport available Airport information is available.
Airport information

Regular train service to Birmingham International. 10 - 15 minute journey

Port available Port information is available.
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