CrossCountry Trains
Birmingham New Street Train Station
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Address
Birmingham New Street StationStation Street
Birmingham
West Midlands
B2 4QA Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
Buying tickets and collecting them
| Facility | Information |
|---|---|
| Ticket office opening hours |
On the main concourse next to WH Smiths Saturday: 05:15 to 21:00 Sunday: 08:00 to 21:00 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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General services information
| Service | Information |
|---|---|
| Birmingham New Street station customer services |
Luggage received from terminated trains at Birmingham New Street only |
| Left luggage |
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| Lost property (at the station) |
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| British Transport Police | 0800 40 50 40 |
First class information
| Facility | Information |
|---|---|
| Lounge |
Located On the paid concourse between Platforms 3 & 4 Tickets Accepted Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available |
Station facilities
| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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Accesibility
| Facility | Information |
|---|---|
| Helpline |
JourneyCare available at the station |
| Customer help points |
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| Staff help |
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| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit traintaxi. |
| Accessible public pay phones |
Located opposite Network Rail Reception on the main concourse |
| National key toilets |
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| Step free access coverage | Whole Station |
| Impaired mobility set down |
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| Disabled parking |
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator:
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| Wheelchairs |
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Transport links
| Facility | Information |
|---|---|
| Cycle storage availability |
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| Car park |
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| Taxi rank |
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| Bus services |
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