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|Ticket office opening hours||
At the Penarth Road entrance and on the concourse.
Monday to Friday: 05:40 to 21:30
Saturday: 05:40 to 21:30
Sunday: 07:30 to 21:30
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Cardiff Central station customer services||Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales|
|Lost property (at the station)|
|British Transport Police||0800 40 50 40|
All First Class
A comfortable modern lounge, screens with updated train information
Complimentary refreshments and a dedicated customer host ready to serve you.
|Waiting rooms||On platforms 1/2, 3/4, 6/7 and 8|
|Tourist information office|
|Bureau de change|
The meeting point for customers who require assistance is at the Customer Service desk located in the main booking hall at the front of the station.
|Customer help points|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones||There are four payphones in the concourse and one each on platforms 1/2, 3/4 and 6/7.|
|National key toilets|
|Step free access coverage||Whole Station|
|Impaired mobility set down|
|Cycle storage availability||
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