Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.
Industrial action announced for Saturday 25 June - more information.
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office information||
In the Travel Centre
|Ticket office opening hours||Monday to Friday: 06:00 to 22:00 Saturday: 06:00 to 22:00 Sunday: 07:00 to 22:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Pre- Planned improvement works - Buses pick up / drop off on Waterloo Place, pick up across from Apex Hotel and drop off outside the Apex Hotel.
Emergency rail replacement - Buses pick up / drop off Market Street at the junction of Jeffrey Street.
|Edinburgh station customer services||Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse|
|Left luggage contact details||
Telephone: 0131 516 9834
|Lost property||Monday to Friday: 09:00 to 17:30|
|Lost property contact details||
Telephone: 0330 024 0215
London North Eastern Railway
London North Eastern lounge is opposite platform 4
Tickets Accepted in London North Eastern Railway First Class Lounge
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges.
Toilets, Meeting rooms, TV, newspapers, screens with updated train information, telephone
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Accessible showers are currently unavailable due to refurbishment.
|Lounge opening hours|
|Refreshment facilities information||Coffee shop Public House/Bar Food outlet (Seating available)|
|Pay phone||Cards and coins|
|Post box information||Located on the concourse|
|Tourist information office|
|Cashpoint information||Located on concourse Located by the ticket office|
|Bureau de change|
|Shops information||Wide range of shops Passport Photo Booth|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.|
|Customer help points available|
|Customer help points information||There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
|Staff help opening times||Monday to Friday: 04:00 to 00:45 Saturday: 04:00 to 00:45 Sunday: 06:00 to 00:45|
|Accessible ticket machines|
|Accessible ticket machines information||
All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
|Accessible ticket office counter|
|Accessible ticket office counter information||All ticket office windows are DDA complaint with lowered ledges for disabled passengers.
No lowered counter
|Ramp for train access|
Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
|Accessible public pay phones||
Available in part on the main concourse during Station Opening times
|National key toilets|
|Step free access coverage||
There is step free access to all parts of the station with lifts and escalators giving access to the platforms
|Impaired mobility set down|
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
|Ticket gates information||Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18.|
|New Street: Long Stay|
0345 077 4224
To book online parking see http://www.trainstationparking.co.uk/
|Bus services available|
|Bus services information||
Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
|Cycle storage available|
|Storage type||Stands, Wheel Racks|
Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
|Taxi rank available|
|Taxi rank information||
Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com
Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);
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Edinburgh Waverley train station is one of the busiest in the UK outside of London with 20 platforms. It originally opened in 1846, but a rebuild between 1892 and 1902 turned it into the station you recognise today. It sits between modern Edinburgh and the old town, close by to Princes Street and Edinburgh Castle.
Edinburgh’s largest train station has played a vital role in the city’s history by delivering new rail lines from other major locations. A £130 million investment has turned it into a 21st century station, while still preserving its heritage.
CrossCountry runs many different services in and out of Edinburgh Waverley, with Glasgow to Edinburgh, Edinburgh to Glasgow, Edinburgh to Leeds, Motherwell to Edinburgh and Edinburgh to Bristol being some of the most popular.
Need more information on travelling in and around the city? Check out our trains to Edinburgh page.
Scotland’s capital, Edinburgh, is a hub of culture, food and drink, and history. There’s so much to see and do, the hardest part of your visit will be deciding what you can and can’t fit in.
Edinburgh’s theatre scene is unrivalled, with the Fringe Festival recognised around the world for putting on top-quality shows every year. Even outside of the August festival, there are plenty of independent theatres scattered around the city, so be sure to get your fix whilst you’re visiting.
Exploring Edinburgh Castle is a must-do – even if history isn’t your cup of tea. Recently voted the UK’s top attraction in the British Travel Awards, the castle, perched atop Castle Rock, is home to important artefacts and stunning grounds. It also offers one of the best views of the city. Other unmissable attractions include the National Museum Scotland, Arthur’s Seat, and Scott Monument.
For shopping, you’ll want to start at Princes Street. It’s a stunning road with all of your high street favourites, as well as some smaller independents. If you’re visiting over Christmas, you’ll also find the German Christmas Market nearby, with the Farmer’s Market at summertime. Head to George Street for your more upmarket stores, or West End for a taste of Edinburgh’s independent shops. It’s no wonder it’s known as the Paris of the North.
Scotland is renowned for its quirky tastes when it comes to food. Discover deep fried Mars bars and haggis in abundance when you’re strolling the streets of Edinburgh. It isn’t all strange delights, though. Be sure to head to The Kitchin, run by TV chef Tom Kitchin, for Michelin-starred cuisine. For contemporary Indian food, head to Mother India’s Café, and for Japanese there’s no better place than Yes Sushi.
Edinburgh Waverley is situated in the city centre, in between the old town and modern city. It’s just a few minutes’ walk prom Princes Street, Edinburgh Castle, and other major attractions.
The station, collectively with Leith and Granton Railway’s Canal Street Station, are known as ‘Waverley’ after the Sir Walter Scott Waverley novels.
Edinburgh Gateway and Waverley are two different train stations. Edinburgh Gateway is on the west side of the city, serving the outskirts. Edinburgh Waverley is the larger and older train station located in the city centre.
Edinburgh Waverley is just eight miles from Edinburgh airport. To reach the airport, you can take the 100 Airlink bus, which takes just over 30 minutes.
There is a left luggage office at Edinburgh Waverley station, where you can leave your bags for a few hours, days, or weeks. The facility is open between 8am and 9pm, and you can book online in advance here.
You can leave your luggage at the storage facility. Just head to platform 2 and find Excess Baggage Co for all your heavy, awkward, or high-value luggage. You can pre-book storage to make it easier on the day, too.