Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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|Ticket office information||
The travel centre is on the left as you enter through the main entrance.
Advanced bookings are available:
Monday to Friday - 06:30 to 21:00
|Ticket office opening hours||Monday to Friday: 06:00 to 22:30 Saturday: 06:00 to 22:00 Sunday: 07:00 to 22:30|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
Oyster Cards can be bought and topped up at the Underground station.
Other Oyster transactions available from service ticket machines operated by London Northwestern Railway.
|London Fare Zone||Zone 1|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Go to Platform 2, there is a gate adjacent to the station from the main road.
|London Euston station customer services||
Customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.
|Left luggage contact details||
Telephone: 020 3468 4670
|Lost property||Monday to Friday: 09:00 to 17:30|
|Lost property contact details||
Telephone: 0330 024 0215
Located on first floor, accessed via balcony.
Step free to access
Yes a platform lift for mobility impaired customers.
First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers.
You can enjoy the First Class Lounge up to two hours (see Note below) before your outward journey and for an hour after your inward journey on the travel date shown on your ticket.
Note - Access time before your outward journey is reduced to one hour at peak times (15:00-19:00 on Thursdays and Fridays) for First Advance ticket holders only.
Avanti West Coast: Business, First Open or Advance First tickets.
Caledonian Sleeper: First tickets.
You can only enter the lounge on the travel date shown on your ticket.
Please note that London Northwestern Railway first class tickets are not valid in this lounge.
Concessions for Standard Class sleeper customers
|Lounge opening hours||Monday to Friday: 06:45 to 23:00 Saturday: 06:45 to 20:00 Sunday: 10:00 to 23:00|
|Waiting room information||
Located by the entrance to platforms 16-18
|Refreshment facilities information||Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)|
These are located by the entrance to platforms 1-3
There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.
|Pay phone||Cards and coins|
|Public Wi-Fi||Find WiFi Hotspots around London Euston station|
|Tourist information office|
|Cashpoint information||Located outside the station Located on concourse Located outside main entrance|
|Bureau de change|
Wide range of shops - see the Station Plan map.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.|
|Customer help points available|
|Customer help points information||
A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.
Help is available from the Mobility Assistance Reception (if closed please use number on the reception door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday.
Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:
|Staff help opening times||Saturday: 04:30 to 02:00 Sunday: 05:15 to 01:30|
|Accessible ticket machines|
|Accessible ticket machines information||Mobility Assistance will help passengers buying tickets if required.
|Accessible ticket office counter|
|Accessible ticket office counter information||
Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.
|Ramp for train access|
The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.
You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.
The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.
Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.
|Impaired mobility set down|
Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.
|Ticket gates information||There are ticket gates at the entrances to platforms 1 - 3 & 8 - 11 and can be accessed by wide gates.
|Car parking available|
|Bus services available|
|Bus services information||
Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
|Cycle storage available|
|Storage location||On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge|
|Taxi rank available|
|Taxi rank information||
The taxi rank is located beneath the station.