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Storm Darragh - As we continue to monitor the impact to our services we ask you to check your journey before travelling - more information

With the festive period approaching, the railway network will be busier than usual, please check your journey before you travel - more information

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Stoke-on-trent Train Station

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Stoke-on-Trent Train Station

Address

Stoke-on-Trent Station
Station Road
Stoke-on-Trent
Staffordshire
ST4 2AA
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
Toilets are available. Toilets
A post box is available. Post box
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 05:55 to 20:00 Saturday: 06:25 to 19:30 Sunday: 08:55 to 20:30
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is not available.
Use Oyster pay as you go here Oyster top up is not available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Rail replacement coach services can be found at the front of the station.
Information Systems
  • Departure screens
  • Arrival screens
  • Announcements
Service Information
Stoke-on-Trent Station customer services

Customers are encouraged to approach a member of station staff with any customer information enquiry.
Left luggage Left luggage is not available.
Left luggage contact details

URL: https://www.nationalrail.co.uk/
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/
Facility Information
Lounge A first class lounge is available.

There is currently no First Class lounge at this station
Lounge opening hours Monday to Friday: 05:45 to 21:00 Saturday: 10:00 to 18:00 Sunday: 12:00 to 20:00
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are available.
Trolleys Trolleys are available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are available.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is available.
Post box A Post box is available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Showers Showers are not available.
Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline contact details

08000 158 123 (08000 158 124 Textphone)

URL: https://www.nationalrail.co.uk/
Customer help points Customer help points are available.
Staff help Staff help is available.
Staff help opening times Monday to Friday: 05:30 to 00:00 Saturday: 05:30 to 23:30 Sunday: 07:30 to 00:00
Accessible ticket machines Accessible ticket machines are not available.
Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are not available.
Step free access coverage Whole Station

This station has step-free access to all platforms / the platform
Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Stoke on Trent Car Park 1 (South End of Platform 1)
Operator Avanti West Coast
Spaces 157
Opening times
  • Monday to Sunday:24 Hours a Day
Contact details https://www.nationalrail.co.uk/

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.
Stoke on Trent Car Park 2 (North End of Platform 1)
Operator Avanti West Coast
Spaces 24
Opening times
  • Monday to Sunday:24 Hours a Day
Contact details https://www.nationalrail.co.uk/

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

Different rates apply to non rail users, please speak to a member of staff.
Stoke on Trent Car Park 3 (Adjacent to Platform 2/3)
Operator Avanti West Coast
Spaces 308
Opening times
  • Monday to Sunday:24 Hours a Day
Contact details https://www.nationalrail.co.uk/

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.
Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here
Cycle storage available Cycle storage is available.
Storage type Compounds, Lockers, Stands
Spaces 88
Sheltered Yes
CCTV True
Storage location

all platforms
Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is not available.
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