Coronavirus (Covid-19) - Travel advice and guidance - please visit here for more information
Timetable updates - please visit here for more information
Disruption is likely to our services from Monday 29 November, please check your journey before you travel - visit here for more information.
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|Ticket office opening hours||
Ticket machines can be found in the booking hall.
Monday to Friday: 05:55 to 20:00
Saturday: 06:25 to 19:30
Sunday: 08:55 to 20:30
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Stoke-on-Trent station customer services||
Customers are encouraged to approach a member of station staff with any customer information enquiry.
|Lost property (at the station)|
|British Transport Police||0800 40 50 40|
|Tourist information office|
|Bureau de change|
|Customer help points|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
By the North end of platform 1
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||Whole Station|
|Impaired mobility set down|
|Cycle storage availability||