Stoke-On-Trent Train Station
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Your journey
Going departing after
Stoke-on-Trent Train Station
Address
Stoke-on-Trent StationStation Road
Stoke-on-Trent
Staffordshire
ST4 2AA Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office information | Ticket machines can be found in the booking hall. |
| Ticket office opening hours | Monday to Friday: 05:55 to 20:00 Saturday: 06:25 to 19:30 Sunday: 08:55 to 20:30 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Rail replacement coach services can be found at the front of the station. |
| Information Systems |
|
| Service | Information |
|---|---|
| Stoke-on-Trent station customer services |
Customers are encouraged to approach a member of station staff with any customer information enquiry. |
| Left luggage |
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| Lost property |
|
| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
There is currently no First Class lounge at this station
|
| Lounge opening hours | Monday to Friday: 05:45 to 21:00 Saturday: 10:00 to 18:00 Sunday: 12:00 to 20:00 |
| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information |
Platforms 1 & 2 |
| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Toilets information | The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key. |
| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details | 08000 158 123 (08000 158 124 Textphone) |
| Customer help points available |
|
| Staff help |
|
| Staff help opening times | Monday to Friday: 05:30 to 00:00 Saturday: 05:30 to 23:30 Sunday: 07:30 to 00:00 |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
By the North end of platform 1 |
| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage | Whole Station This station has step-free access to all platforms / the platform |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
|
| Stoke on Trent Car Park 1 (South End of Platform 1) | |
|---|---|
| Operator | Avanti West Coast |
| Spaces | 157 |
| Opening times |
|
| Charges |
|
| Contact details |
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website Different rates apply to non rail users, please speak to a member of staff. |
| Stoke on Trent Car Park 2 (North End of Platform 1) | |
|---|---|
| Operator | Avanti West Coast |
| Spaces | 24 |
| Opening times |
|
| Charges |
|
| Contact details |
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. Different rates apply to non rail users, please speak to a member of staff. |
| Stoke on Trent Car Park 3 (Adjacent to Platform 2/3) | |
|---|---|
| Operator | Avanti West Coast |
| Spaces | 308 |
| Opening times |
|
| Charges |
|
| Contact details |
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website Different rates apply to non rail users, please speak to a member of staff. |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Compound, Lockers, Stands |
| Spaces | 88 |
| Sheltered | Yes |
| CCTV | Yes |
| Storage location | all platforms |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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