Stoke-On-Trent Train Station

Address

Stoke-on-Trent station
Station Road
Stoke-on-Trent
Staffordshire
ST4 2AA

Ticket office opening hours:

SATURDAY
06:25:00 - 19:30:00
SUNDAY
08:55:00 - 20:30:00
WEEKDAYS
05:55:00 - 20:00:00

Get directions

Live Departures

Live Arrivals

Update

Time	Destination	Status	Platform

Station facilities

Seated Area
Waiting Room
Trolleys
Station Buffet
Toilets
Baby Change
Wi Fi
Post Box
Atm Machine
Shops

Station overview

Accessibility
- Accessible Public Telephones No
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate YES Yes
- Impaired Accessible Ticket Machines No
- Induction Loop YES Yes
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
- Impaired Access Staff Help Hours SATURDAY
  05:30:00 - 23:30:00
  SUNDAY
  07:30:00 - 00:00:00
  WEEKDAYS
  05:30:00 - 00:00:00
- Accessible Taxis By the North end of platform 1
- Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
- Helpline Contact Details 08000 158 123 (08000 158 124 Textphone)
- Helpline Contact URL https://www.nationalrail.co.uk/
- Step Free Access This station has step-free access to all platforms / the platform
- Step Free Access Coverage Whole Station
- Staff Help Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/

Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/SOT.pdf)

Cycle Storage
- Availability No
- Closed Circuit TV YES Yes
- Cycle Hire: Note Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here (http://www.bromptonbikehire.com/docks/2323-stoke title=) for more information.
- Location
  all platforms
- Note
  The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).
  63 spaces in platform 1 cycle hub
  14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)
  12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
- Sheltered YES Yes
- Spaces 88
- Type
  Compounds
  Lockers
  Stands

Dining and Shopping
- Dining & Shopping: Shops YES Yes
- Dining & Shopping: Station Buffet YES Yes

Phones, Internet & Wi-fi
- Station Amenities: Telephone No
- Web Kiosk: Available No
- Telephone: Usage Type Cards And Coins

Parking
- Car Parking Details Parking 1:
  
  Address:
  Car Park Number 2
  Station Road
  Stoke On Trent
  ST4 2AA
  
  Operator Name: Avanti West Coast
  Name: Stoke on Trent Car Park 2
  Spaces: 24
  Charges:
  Daily: £12.50
  Monthly: £132.00
  ThreeMonthly: £374.00
  Annual: £1,200.00
  Saturday: £6.50
  Sunday: £6.50
  Note:
  For information on how to get to the car park, prebooking your space or working out the cost of your stay, please visit the Avanti West Coast website. Different rates apply to non-rail users - please speak to a member of staff.
  
  Number Accessible Spaces: 0
  Accessible Car Park Equipment: No
  Cctv: Yes
  Open:
  Monday - Sunday - Open 24 hours
  Url: https://www.nationalrail.co.uk/
  
  Parking 2:
  
  Address:
  Car Park Number 3
  Station Road
  Stoke on Trent
  ST4 2AA
  
  Operator Name: Avanti West Coast
  Name: Stoke-on- Trent Car Park 3
  Spaces: 460
  Charges:
  Daily: £12.50
  Monthly: £132.00
  ThreeMonthly: £374.00
  Annual: £1,200.00
  Saturday: £6.50
  Sunday: £6.50
  Note:
  For information on how to get to the car park, prebooking your space or working out the cost of your stay, please visit the Avanti West Coast website. Different rates apply to non-rail users - please speak to a member of staff.
  
  Number Accessible Spaces: 20
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  Open:
  Monday - Sunday - Open 24 hours
  Url: https://www.nationalrail.co.uk/

Priority Lounge Information
- First Class Lounge: Note There is currently no First Class lounge at this station

Restrooms
- Toilets YES Yes
- Baby Change YES Yes
- Toilets Note
  The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.

Station Seating Areas
- First Class Lounge Hours SATURDAY
  10:00:00 - 18:00:00
  SUNDAY
  12:00:00 - 20:00:00
  WEEKDAYS
  05:45:00 - 21:00:00

Station Information
- ATM YES Yes
- Baby Change YES Yes
- Bureau De Change No
- Lost Property YES Yes
- Post Box YES Yes
- Shops YES Yes
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley YES Yes
- Wifi YES Yes
- Waiting Room YES Yes
- Lost Property Phone number: 0345 528 0253
- Lost Property: URL https://avantiwestcoast.missingx.com/
- Customer Service Note Customers are encouraged to approach a member of station staff with any customer information enquiry.
- Information Systems DepartureScreensArrivalScreensAnnouncements
- Lost Property Number 0345 528 0253
- Staffing Level YES Yes

Subway/transit
- Metro: Availability No

Ticketing Hours
- Ticket Office Hours SATURDAY
  06:25:00 - 19:30:00
  SUNDAY
  08:55:00 - 20:30:00
  WEEKDAYS
  05:55:00 - 20:00:00

Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note Ticket machines can be found in the booking hall.
- Penalty Fares VT
- Smartcard Notes Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Ticket Vending Hours
- Ticket Vending Hours FRIDAY
  00:00:00 - 23:59:59
  MONDAY
  00:00:00 - 23:59:59
  SATURDAY
  00:00:00 - 23:59:59
  SUNDAY
  00:00:00 - 23:59:59
  THURSDAY
  00:00:00 - 23:59:59
  TUESDAY
  00:00:00 - 23:59:59
  WEDNESDAY
  00:00:00 - 23:59:59

Local Taxis

Stoke-on-Trent: Rail Station is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who may accept bookings include:


City Cabs	Phone 01782 844444
Stoke Link	Phone 01782 744111
Lucky 7	Phone 01782 333333

Other transportation
- Cycle Hire YES Yes
- Rail Replacement Services Rail replacement coach services can be found at the front of the station.

Direct CrossCountry Routes

Get live information on direct CrossCountry routes.

Stoke-on-Trent Train Station

Stoke-on-Trent Train Station

Address

Ticket office opening hours:

Station facilities

Station overview

Accessibility

Baggage Services

Bus information

Cycle Storage

Dining and Shopping

Phones, Internet & Wi-fi

Parking

Priority Lounge Information

Restrooms

Station Seating Areas

Station Information

Subway/transit

Ticketing Hours

Ticketing Services & Information

Ticket Vending Hours

Local Taxis

Other transportation

Direct CrossCountry Routes

Useful Links