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Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

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Welcome to the Customer and Communities Improvement Fund

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Welcome to the Customer and Communities Improvement Fund

The Customer & Community Improvement Fund (CCIF) is CrossCountry’s programme to support projects that have a community benefit or address an area of social need across our network. Commencing 2 August 2021, we have funding available each year to invest in community projects across our network. One of CCIF’s unique features is that it involves communities and stakeholders in helping inform which schemes are taken forward.

CCIF offers the chance to bid for funding to allow communities to undertake projects that address an area of social or community need and educate or engage with the community throughout the CrossCountry network. Successful bids can come from a wide range of schemes and activities, from diversity and outreach projects helping to open rail travel to more communities, through to full scale building refurbishment projects. If you have any questions or queries, we would be delighted to talk to you about your idea. An intrinsic aspect of CCIF is that it is designed, to support schemes that have a tangible community benefit, address an area of social need, and are not for commercial gain.

Thank you for your applications, the window for this year has now closed

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