Application Window Opening Soon!
Welcome to the Customer and Communities Improvement Fund
The CrossCountry Customer & Communities Improvement Fund (CCIF) is our community grant fund, created to support projects that deliver meaningful social and environmental benefits across the communities we serve.
CCIF enables local communities, partners and stakeholders across the CrossCountry network to identify and develop projects that make a real and lasting difference. We are particularly keen to support initiatives that improve accessibility, strengthen communities, enhance local environments and create positive experiences for customers and residents.
This page will provide everything you need to know about the types of projects we are looking for, how to apply and key timescales for the fund.
Applications Opening Soon
The next CCIF application window is expected to open in June 2026.
Please check back on this page for further updates, including application guidance, eligibility criteria and the application form once the fund opens.
What We Support
We are looking for projects that create clear community value and align with our wider sustainability ambitions, including benefits for people, places and the environment.
Examples may include:
- Community improvement projects
- Accessibility and inclusion initiatives
- Environmental enhancement schemes
- Educational or skills-based programmes
- Projects that improve customer or community spaces
What We Cannot Fund
CCIF cannot fund activities that are already part of our day-to-day railway operations, existing contractual commitments, or projects primarily intended to generate direct commercial revenue.
We are also unable to fund routine staffing costs, feasibility studies for new stations or services, or ongoing organisational running costs.
Contact Us
If you have any questions about the fund, please contact our dedicated CCIF inbox: [email protected].
