The Customer & Communities Improvement Fund is now open!
Welcome to the Customer & Communities Improvement Fund
The CrossCountry Customer & Communities Improvement Fund (CCIF) is our community grant fund, created to support projects that deliver meaningful social and environmental benefits across the communities we serve.
CCIF enables local communities, partners and stakeholders across the CrossCountry network to identify and develop projects that make a real and lasting difference. We are particularly keen to support initiatives that improve accessibility, strengthen communities, enhance local environments and create positive experiences for customers and residents.
This page will provide everything you need to know about the types of projects we are looking for, how to apply and key timescales for the fund.
The Application Window is Now Open
Applications for the CrossCountry Customer & Communities Improvement Fund are now open.
The application window is open for 4 weeks from 12:00 on 22 June and closes at 17:00 on 19 July. Please review the guidance, eligibility criteria and application form before submitting your project.
To apply, please complete THIS FORM
Biodiversity Projects
If you have a project which focuses on improving biodiversity, please see our biodiversity fund page HERE
What We Support
For full details on what the fund can and cannot support, please see the supporting documentation ‘Supporting your CCIF Application’
We are looking for projects that create clear community value and align with our wider sustainability ambitions, including benefits for people, places and the environment.
Examples may include:
Community improvement projects
Accessibility and inclusion initiatives
Environmental enhancement schemes
Educational or skills-based programmes
Projects that improve customer or community spaces
What We Cannot Fund
CCIF cannot fund activities that are already part of our day-to-day railway operations, existing contractual commitments, or projects primarily intended to generate direct commercial revenue.
We are also unable to fund routine staffing costs, feasibility studies for new stations or services, or ongoing organisational running costs.
Contact Us
If you have any questions about the fund, please contact our dedicated CCIF inbox: [email protected]
