Customer and Communities Improvement Fund
Welcome to the Customer and Communities Improvement Fund
The CrossCountry Customer & Communities Improvement Fund (CCIF) is our community grant fund, specifically designed to support community projects that deliver tangible social and environmental benefits.
CCIF allows communities and stakeholders across the CrossCountry network to identify, develop local projects and schemes that can make a real difference to the communities we serve.
This page includes everything you need to know about the type of schemes we’re looking for, how to apply and who to contact should you have any queries.
Please note that CrossCountry are pleased to open our Biodiversity Improvement Projects Fund also from 6 May 2025. For more information on the scheme requirements, or how to apply see our Biodiversity Improvement Projects Fund page.
General Advice
All projects must be completed by no later than 30 September 2026.
For further information on the types of schemes we are looking for, please see the supporting guidance document below.
What we are not looking for
CCIF cannot fund work that we are already committed to deliver as part of our National Rail Contract (NRC) with the Department for Transport or as part of our day-to-day operation.
Similarly, as CCIF is intended to support projects which, generally, would not meet normal commercial criteria, ideas such as installation of ticket machines, commercial offers or other methods of generating direct revenue benefits to CrossCountry cannot receive any CCIF funding.
Equally, CCIF is not available to fund feasibility studies into new stations or new services, as either these are being undertaken as part of our NRC or have other dedicated funding avenues to support such schemes. Unfortunately, CCIF cannot support day-to-day resourcing of community organisations.
How to apply
Apply now! The funding window is now open until midnight on Friday 6 June 2025.
To apply for the CCIF funding, please complete the below application form and submit to [email protected].
The CCIF Application Form can be downloaded here.
Contact Us
If you have any further queries about the application process please contact our dedicated CCIF inbox: [email protected].