Coronavirus (Covid-19) - Travel advice and guidance - please visit here for more information

 

Timetable updates - please visit here for more information

 

Due to significant disruption on GWR, TransPennine Express & LNER services, our services are expected to be busier than usual today. All our services will continue to operate as planned. We are doing everything we can to accommodate passengers. Additional services have been put in place to support GWR on 10 May. Please see here for details.

Customer report

CrossCountry's vision to improve passengers' journeys

Journey details

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Over the last ten years we have focused on improvements to our customers’ journeys by delivering a series of initiatives to deliver a better experience when traveling with us. Despite the challenges we have faced this year due to covid-19, we are proud of what we have been able to still achieve given the circumstances. We look forward to getting back to providing full services when this is possible.

The April edition of the Customer Report focuses on our performance and progress on a regional basis. We have provided an insight into our 4 key regions to showcase our continual work in order to develop our customer experience whilst also partaking in a variety of great initiatives across our network.

To opt in to receive a regional booklet straight to your inbox, please click here.

View the full April 2021 Customer Report PDF

Every six months we publish a Customer Report to share with you our progress delivering the promises to make your journeys even better. We’ll also update you with information on how we are performing.

We look forward to welcoming you back on-board when the time is right, and we’re excited as to what the future holds for CrossCountry.

In the meantime, if you wish to get in touch with us then please visit our contact us page.

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