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CrossCountry's vision to improve passengers' journeys
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Over the last ten years we have focused on improvements to our customers’ journeys by delivering a series of initiatives to deliver a better experience when traveling with us. Despite the challenges we have faced this year due to covid-19, we are proud of what we have been able to still achieve given the circumstances. We look forward to getting back to providing full services when this is possible.
The April edition of the Customer Report will focus on our performance and progress on a regional basis. We will provide an insight into our 4 key regions to showcase our continual work in order to develop our customer experience whilst also partaking in a variety of great initiatives across our network. Our next Customer Report booklet will be available to view here from the 15 April 2021.
Every six months we publish a Customer Report to share with you our progress delivering the promises to make your journeys even better. We’ll also update you with information on how we are performing.
We look forward to welcoming you back on-board when the time is right, and we’re excited as to what the future holds for CrossCountry.
In the meantime, if you wish to get in touch with us then please visit our contact us page.