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Customer report

CrossCountry' vision to improve passenger's journeys

Journey details

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Why CrossCountry trains?

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Over the last eight years we have focused on improvements to our customers’ journeys by delivering a series of initiatives to deliver a better experience when traveling with us.

Our goal now is to build on these and deliver an even more enjoyable journey for our customers, and our customer report sets out the highlights of where you can expect to see these delivered.

Over the next three years we’ll be making a number of changes to improve your journeys with us. We’ve outlined the benefits you can expect in our customer report.

Every six months we will publish a Customer Report to share with you our progress delivering the promises to make your journeys even better. We’ll also update you with information on how we are performing.

We look forward to welcoming you on board and hearing your feedback. Visit our contact us page to find out how you can get in touch with us. 

View the full customer report PDF

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