We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

Customer Report

CrossCountry's vision to improve passenger journeys

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Over the last ten years we have focused on improvements to our customer journeys by delivering a series of initiatives to deliver a better experience when traveling with us. We continue to welcome customers back to join us on our services and explore the many beautiful destinations across our network. 

The October 2023 edition of the Customer Report focuses on our performance and progress on a regional basis. We have provided an insight into our four key regions to showcase our continual work in order to develop customer experience whilst also partaking in a variety of great initiatives across our network. 

To opt in to receive a regional booklet straight to your inbox, please visit here.

View the full October 2023 Customer Report PDF

Every six months we publish a Customer Report to share with you our progress delivering the promises to make your journeys even better. We’ll also update you with information on how we are performing.

We look forward to welcoming you back on-board, and we’re excited about the future of CrossCountry.

In the meantime, if you wish to get in touch with us then please visit our contact us page.

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