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Customer report

CrossCountry's vision to improve passengers' journeys

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Over the last ten years we have focused on improvements to our customers’ journeys by delivering a series of initiatives to deliver a better experience when traveling with us. Despite the challenges we have faced this year due to the ongoing pandemic, we are proud of what we have been able to achieve given the circumstances. We are excited to be in a position where we can welcome customers back to join us on our services and explore one of our many beautiful destinations.

The October edition of the Customer Report focuses on our performance and progress on a regional basis. We have provided an insight into our 4 key regions to showcase our continual work in order to develop customer experience whilst also partaking in a variety of great initiatives across our network.

To opt in to receive a regional booklet straight to your inbox, please click here.

View the full October 2021 Customer Report PDF

Every six months we publish a Customer Report to share with you our progress delivering the promises to make your journeys even better. We’ll also update you with information on how we are performing.

We look forward to welcoming you back on-board when the time is right, and we’re excited as to what the future holds for CrossCountry.

In the meantime, if you wish to get in touch with us then please visit our contact us page.

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