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Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

Industrial action announced for Saturday 25 June -  more information.

Becoming a CrossCountry supplier

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At CrossCountry, we achieve success by working with our customers (internal and external), delivering our commitments to our customers and attaining customer satisfaction. That's our strategy.

Suppliers are a big part of this strategy.

But the new reality is that our business environment is more competitive than ever before and CrossCountry needs suppliers who demonstrate a commitment to continuous improvement, and who can help us deliver a product better, faster and smarter. Working with our management teams in a long-term business environment will strengthen our supply chain and the integrity of the components of our services.

To be successful, first, become familiar with CrossCountry products/services. Knowing what we service, purchase and areas of immediate need will help you evaluate your opportunities and prepare information on your capabilities targeted to our requirements.

If what your firm provides complements CrossCountry' products and services, the next step is to market your firm and capabilities by sending your details to purchasing@crosscountrytrains.co.uk.

Suppliers are selected on the basis of a firm's ability to satisfy CrossCountry's requirements, which include quality, price, delivery and continuity of supply, capacity and reliability.

Supplier regulations

To ensure that all suppliers of CrossCountry abide by our expected behaviours and practices, we have included a list of CrossCountry and Arriva policies for your reference.

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