Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
We are keen to maintain and where possible improve our relationships with current suppliers. It is important that CrossCountry provide you with clear and up to date information and we also ask that you communicate efficiently with us, so that we can keep things running smoothly. Our successful relationship requires cooperation and the ability to overcome challenging yet rewarding objectives, which will be influential in the growth of both parties involved.
We recognise that your (supplier) details will change over time. If you do change any details such as bank, telephone numbers or emails etc, then please contact the Purchasing Department. Any commercial changes will be verified through secondary contacts and security information. These changes will not be finalised unless fully validated.
There will be occasions where costs may change both up and down. Any changes to price MUST be agreed by the Purchasing Department BEFORE they are implemented. Supporting information will be required. We request at least 3 months notification of price changes to allow for discussions/agreement to take place.
Please do not invoice a different price against a Purchase Order. Unless a supplier notifies their CrossCountry customer of a discrepancy of a PO price variance and obtains a corrected PO with a correct price then CrossCountry will honour the original PO price only.
Product alternatives may need to be substituted on occasion and although we want to avoid this if at all possible we also need to be able to ensure changes can be accommodated where appropriate. Specification changes MUST be agreed by the Purchasing Department BEFORE they are implemented. If possible we will request at least a month's notification of a specification/product change to allow for discussions/agreement to take place. and the possible cancellation of a request.
Please do not deliver or invoice for a different specification/product against a PO.
Unless a supplier notifies their CrossCountry customer of the changes to a PO specification/product and obtains a corrected PO with a correct specification/product then CrossCountry may cancel the PO and seek damages.
If you feel you have more to offer CrossCountry in the way of goods or services then please contact the Purchasing Department via firstname.lastname@example.org. Should our requirements change we can then use this information to identify you as a potential provider.