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We try to reply to social media messages as quickly as possible but please note that during busy times this can be up to 30 minutes
Travel Assistance with Passenger Assist
We’re here if you need extra help when making your journey. You can find information about Passenger Assist on the Travel Assistance page.
To book travel assistance, please contact the Passenger Assist team who are open 24 hours a day 7 days a week.
Call Us
Opening Hours
Monday - Friday: 09:00 - 17:00
Saturday: 09:00 - 16:00
Option 1
Trains times, fares & train running information
Option 2
Buy a ticket or queries about existing bookings
Option 3
Delay repay queries
Option 4
Customer relations queries
Option 5
Register an item of lost property
We ask that all conversations remain respectful and we have a zero tolerance policy for abusive or threatening behaviour toward our staff. Thank you for helping us maintain a positive experience for everyone.
