Can I claim if my train is delayed?
If your train is delayed for more than 30 minutes against the published timetable on the day, you may be entitled to compensation.
You can find out more on our Delay Repay page.
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- Can I request for a refund of my tickets at the station that I have purchased on the website/mobile app?
- How can I make a comment, complaint or suggestion?
- How do I claim for a Season Ticket refund?
- How do you keep track of my complaint and how do I know my complaint will be treated fairly?