Storm Austen

 - Due to weather disruption from Storm Austen, journeys to and from the South West will be impacted - more information.

Onboard Wi-Fi

 - As part of a review of our IT systems due to an emerging global cyber-security risk, we have temporarily disabled onboard Wi-Fi for customers while we carry out additional checks. We apologise for the inconvenience.
BSL
Placeholder
Buy tickets

During your journey

qtt-img
Back to Questions

What if my mobile phone battery has run out when I board the train and I can't show my M-ticket?
after_care_svg

When travelling with a Mobile ticket, it is the passenger's responsibility to ensure that their device is adequately charged to show your ticket when requested.

Did you find this page useful ?

Your feedback will help us to improve this page.

What did you find most useful ? (Optional)

What was it you were trying to do ? (Optional)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

CAPTCHA
Connect with CrossCountry Trains
Facebook Instagram Twitter
Cross Country Logo XC Trains Limited. Registered in England. Registered No:04402048. Registered Office: XC Trains Limited, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP
Certifications Certifications Certifications
XC Trains Limited. Registered in England. Registered No:04402048. Registered Office: XC Trains Limited, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP
XC Trains Limited. Registered in England. Registered No:04402048. Registered Office: XC Trains Limited, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP